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Posted At : January 13, 2009 09:24 AM | Posted By : D McKee
Related Categories:
Encore,Sheldon Adelson,Harrah's,Steve Wynn
Last night I was the proverbial "plus one" for a media sleepover at Encore, although a miscommunication caused us to opt for dinner at Palazzo's Grand Luxe Café (where the service was incredibly absent-minded). If I tried jotting down every impression and observation I had re: Encore, I'd be typing for the rest of the day. So how about a few quick hits ...
1) The parking garage is incredibly clean -- Harrah's Entertainment, take note -- nor does it smell like the hold of the Exxon Valdez (I'm looking at you, Palazzo).
2) Even one's butt gets pampered. The contoured toilet seats are the most comfortable in Christendom, bar none. Yes, Steve Wynn and Roger Thomas have thought of everything, except maybe ...
3) Towel rods. If there's a place in the bathroom to hang one's hand towel, other than gracelessly draping it over the sink, we couldn't find it. Encore comes so close to perfection in so many respects that relatively picayune flaws (like the one lampshade in the check-in area that's askew) are apt to protrude.
XS: When you absolutely, positively must drop $50K on a magnum of Cristal.
Must-see TV: In-room television service at Encore includes Lebanese, Korean and Japanese channels, plus five Chinese ones. But my two favorites were the ones on which Wynn himself narrates property tours of Wynn Las Vegas and Wynn Macau. Maybe it's because those relaxing "Uncle Steve reads you a bedtime story" voiceovers are just the thing for nerves that have been jangled by rush-hour traffic.
There is one tiny blink-and-you'll-miss-it gaffe in the Wynn LV film: some footage has been run backwards (turning a zoom-out into a zoom-in), because in the distance you can see one of the golf course waterfalls, only the water is going up, not down. I know Steve Wynn's is probably the greatest mind in the casino industry, but not even he can reverse the laws of physics.
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Seriously? And I've been hearing about this "media day," but did they really shack said journos and bloggers up in complimentary rooms? And nobody wondered whether that would affect credibility? (Note I'm not singling out you here, I've heard about this event from others on Twitter and I figure if they're bringing bloggers along then the Medium-Large Media must be getting this, too.)
Of course Steve Wynn knows how to run a company, but I'm not so convinced that I'll join his Official Fan Club, even if he does leave members a personal message on their birthdays.
One of our sinks had reversed hot and cold water lines, causing cold to come out of the hot side and hot to come out of the cold side. There was no place at all to place soap or shampoo inside the shower enclosure. Soap on floor? Not a good plan. Lawyer heaven.
Service at the Cafe is extremely slow. It is more efficient to walk to the Wynn cafe. Really.
The door locks are FUBAR. The staff that respond to lockouts are brain dead. Our keys don't work, maid keys don't work, maid's vacuum is locked in our room. Second maid cannot get in either. That means it is the LOCK. They send a security guy with a different key, which does not work. Then they send another security guy with another key, which does not work. Then they send locksmith guy, who reprograms the lock so that "it doesn't happen again." Another thousand lockouts or so and they'll get all of the locks reprogrammed, randomly. Duh.