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Posted At : February 9, 2009 09:16 AM | Posted By : D McKee
Related Categories:
Station Casinos,Boulder Strip,Election
In today's edition of "You Know What Really Grinds My Gears?" ...
As counterintuitive as it seems, one of the first things to take it in the neck during the present recession is customer service; cleanliness is the other. (Jean Scott has some thoughts on this today). Two examples should suffice.
Can't-See-the-Sunset-for-the-Cigarette-Smoke Station
Last Tuesday, the Significant Other and I decided to take advantage of a bingo promotion at Sunset Station. Now, if you're running a promotion for which you've barraged the area with coupons, you'd be prepared for a big turnout, right? Not Station Casinos. There were but two people manning the booth and the parade of would-be customers stretched well across the room even after the session had started. We left.
On Friday, I went for lunch to the neighborhood Quiznos. One person was manning the entire counter as the conga line backed up. Even after seeing a man about a horse, I found that the queue had not budged appreciably. I took my business -- and my $10 -- next door. We ran into a similar phenomenon yesterday at Best Buy, so fewer employees/longer lines looks like the trend du jour.
In the first two cases, we have businesses that saw money walk off the premises because of mingy, corner-cutting thrift moves. At Sunset Station, the down-at-heels impression was amplified by a casino floor that reeked of cigarette smoke to a degree that might make Arizona Charlie's blush. At least the latter is a grind joint that knows it's a grind joint. Ten years ago, Sunset Station was the flagship of the Station fleet. Now it's just another Boulder Strip casino. Even the older Boulder Station is holding up better.
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Michigan) and was told that reservation were
closed. I asked if this was Las Vegas--the town
that never sleeps??? He said due to the bad
economy, reservations closes at 10 pm. Enough
said!