Someone just commented that Green Valley Ranch is not accepting coupons printed off the Internet.   (See July 13 blog entry for details) There is the possibility that just today management finally addressed this issue and has just put out instructions to their employees that only original coupons from the magazine will be accepted. 

However, last night they were still honoring the online coupons - although I had to explain to a pit boss where I got them. What amazes me so often is how casinos will run a promotion but won’t inform employees about it! Station Casinos has put this nice glossy magazine in newspapers all over the city both in June and July, probably being read by hundreds of thousands present and potential Station customers – and here is a pit boss – a pit boss – not a salad maker back in a restaurant kitchen – but an important front line employee – and he not only hasn’t seen a copy of this magazine, but he hasn’t been given instructions on the details of the coupons that will be used in his area of authority. 

I try to keep a low profile when I am playing in a casino, even though many casino employees do recognize me from my TV gigs. But this pit boss was so puzzled that I felt sorry for him and gave him the complete explanation about these coupons, showing him a whole page I had printed out and kept in my purse - so he could see I wasn’t making all this up. I said I had used a printed coupon several times already and it had been okayed by other dealers and pit bosses that seemed to be very familiar with the promotion. 

After I used my coupon (and lost the $25, by the way) and started to leave, he stopped me and thanked me for explaining the promotion details – and then he and the dealer started discussing how valuable this coupon was and how much a person could make by going to every Station every day.   I was laughing with them and pointed out that you might use up more in gas than you made in coupon profit. But when I finally left, he and the dealer, as well as the players remaining at the table, were still discussing what a good coupon deal this was. 

I wonder if I should submit a bill to Station Casinos for employee training services!!!!

Anyway, I will probably be going back to Green Valley Ranch tonight (if my mouth is still numb after the root canal I am having this after noon so I won’t be feeling much pain) and I will try to use my online coupon. This will let me know if there is a new policy.    People who have had trouble in the past may have just hit an uninformed pit boss – and need to try at another game pit.  

Tune in here later for the latest.

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