In today’s LVA QOD, I discussed the subject of casino “daily average,” one that always generates a lot of e-mails.

A couple of notes before I continue: Remember, anyone can always read the current Question of the Day on the actual day it appears.  However, only LVA subscribers can access past QODs in the archives.  So that link above will not work tomorrow unless you are a LVA subscriber.

And do you not like the black background on the LVA site? I’ve had some e-mails complaining that it was hard on the eyes, and it was giving me some eyestrain. I just realized you can change to a white background by clicking on “Screen Color” in the list on the left side of the page. TA-DA! Like magic, it is clearer for my old eyes to read and maybe yours too!

Okay, now back to the subject of “daily average.”  In my QOD answer I said that there were “nice” casinos that don’t care how often you come in or how much you play on any one day. They reward you with bounce-back/comps in a logical manner by looking at your total play for one month or even longer periods of time.

Then there are the other casinos that punish you if you play often but smaller amounts each time. They “trip” you (call it a play day whether you play or just use your points for a meal or do other “business” in their casino). They give out rewards based on your daily average of all “tripped” days, no matter how high your total play might be for their look-back period.

Someone wrote to the QOD editor with a wish that many gamblers have expressed in their e-mails to me:

“Based on Jean Scott's answer about the trap of daily average: Is there anywhere that one can find out which casinos do not use this as a basis for determining the level of offers? Such information would be a huge benefit to gamblers, and a terrific means of "communicating" to casinos as numbers of us prefer the more rational systems.”

Well, I use my blog to try to publicize players’ gripes about a lot of things. I know some casino employees read Internet blogs and forums but whether this gets to the top, where policy is decided, I don’t know. But I plan to keep trying.

About a list of casinos and what each uses to determine which players get what: If there were such a thing, yes, it would be wonderful for all players. And it would be especially wonderful for me because I could retire from all this writing!! But there are insurmountable problems here. Many casinos want to keep this information a secret – they think gamblers will play more to try to get to some mystery higher level. I have always strongly disagreed with this theory. If the various levels are known and it is clear what you get at each level and how much you have to play to get there, I believe many, even most, casino customers would play more.

A second problem would be maintaining such a list. For years I have been drumming this same tune – the only consistency with casinos is change! Marketing executives love to fiddle with details, and now that most things are computerized there is an unending number of details that can be changed, rearranged, shuffled around and re-organized.

That being said, there are some details that I do know about specific casinos.  I will share some of that information in a few days.  Stay tuned.

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