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A Casino Listens to Its Customers

Posted At : July 1, 2009 12:51 PM | Posted By : J Scott
Related Categories: Palms,Slot Clubs

Wow – what a concept! 

When the Palms on June 1 changed its slot club system from comps only to free play for points, it was embraced enthusiastically by most players. However, a few higher-level players who had built up thousands of dollars of comps were upset that their “old” points had to be used by May 31, 2010. They complained to the management that a year was not long enough.  

Actually this was an unwise rule in the first place, but I will have to give the Palms credit for realizing this fairly quickly. They did not want to alienate some of their biggest players. So now your old points will not expire as long as you remain an active player, putting at least one point on your card once a year. 

Way to go, Palms!

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Comments (Comment Moderation is enabled. Your comment will not appear until approved.)
Georgi Sears's Gravatar Thank goodness! My husband and I have a little over 100,000 points at the Palms and we go there once or twice a year, so I'm sure we would have lost those before we played there again ~ Thanks for letting us know, Jean!
# Posted By Georgi Sears | 7/1/09 2:22 PM
Maria's Gravatar Does this mean that whatever points I have accumulated, I can ONLY
use them for gambling (free play) ant NOT for free meals etc.??
# Posted By Maria | 7/3/09 3:40 PM
Renee's Gravatar We don't play @ the Palms much but went to use the $50 LVA coupon/comp and were pleasantly surprised to find almost $40 in food comp available, so we printed it, but it had a few days to expire and we found out at the Mexican restaurant they wouldn’t let us use both???
# Posted By Renee | 7/3/09 8:12 PM