Whenever you don’t get a mailed casino offer you think you should have received, the first step is to contact the players club, preferably in person, but otherwise by phone. They can usually tell whether a mailer was sent out or not – and you can double-check that they have the right address. And if it was lost, they can often (but not always) replace that mailer or find a way for you to redeem/use the offer. In a few cases I have been able to talk to my host who then has talked to someone in Marketing or another executive “with power” and the mail offer was replaced.
It is fairly common for mailers to get lost in the mail. It has happened to us innumerable times these last 26 years. Therefore, we are diligent about investigating when former mailers stop or we find out about mailers our gambling buddies get. I imagine we have lost out at times – and it has frustrated me, albeit temporarily, when I find out about it after the fact! But I have learned it is a waste of time over-stressing about it. Better to use your brain cells and time for learning a lesson and scrambling for new deals!
For the Harrahs properties in Atlantic City, they have a firm position that they do not replace any mailed offers that contain free play vouchers or anything where the mailed offer is required for redemption. Their suggestion is for you to talk to your postmaster as to why you are not getting your mail!
Easier to comlain about the mailers if you are a frequent visitor or a local. I get to Vegas 1 time a year and make Platinum at HET properties. I get offers online but never the mailers. I complain in person every year and have emailed their customer service. They refuse to honor my online offers and say “you should be getting them”. I have given up.
You can also check online to see your offers from the casinos. Harrahs, MGM Mirage, Stations, Venetian/Palazzo and Boyd all let you do this. I just recently went on the MGM and Harrahs sites and was surprised to see all the offers I have available!
Thanks, Cecil. It is good to know that the player’s status does have some bearing on the tax offer. But the Venetian must have done away with offering players a percentage of the IRS refund amount. Maybe it was just too costly to the casino’s bottom line.
I received the Venetian offer via email and mine was for $400 in slot credits plus $100 for cashing the IRS check.
Thanks, Jean, for this info on mailed offers. Speaking mailed offers, I read about the Club Grazie tax refund offer of previous years — getting a certain percentage of one’s tax refund as slot credits if you cash the refund check at the Venetian/Palazzo. But what I received today was this instead:
“The Venetian® and The Palazzo® bring Italian elegance to the neon city with the largest standard suites in Las Vegas and the most magnificent casinos on the Strip. This year, we’d like to invite you to treat yourself and have some fun when you cash your 2009 personal IRS tax refund check at The Venetian or The Palazzo Cage! See below for offer details and more ways to make your trip outstanding.
* Two to four complimentary suite nights in a Luxury Suite at The Venetian or The Palazzo or $50 off per night for up to four nights, based on availability*
* $75 in Slot Credits or Table Match Play. Cash your 2009 personal IRS tax refund check at The Venetian or The Palazzo Casino Cage and receive an additional $50 for a grand total of $125!‡”
I wondered if higher rated players received a better offer; or is this it due to casino financial woes?
You always have such sage advice. And, again, we are reminded to \just ask.\