Comments on: Boyd Promos and Problems

By: William Wingo

William Wingo — Sat, 25 May 2019 17:05:23 +0000

I just got an email survey from Boyd seeking feedback on my Vegas tourism preferences, but also with several questions on my feelings about the changes to the point system.
I answered it frankly and sincerely.
Anybody else get one?

By: 1asiandiva

1asiandiva — Sat, 11 May 2019 13:14:25 +0000

I play now just like I always have at Boyd Casinos on my trips to Las Vegas and have still maintaimed my low Sapphire status and here is what I have found.
I was given 750 points at the beginning of the year probably because I already had made enough points in the prior year to be Sapphire again. I’m actually earning more food comps this year since I play a lot on the 11x days which I use for food on my trips.
Due to the 11x points I haven’t paid for any meals at Boyd all year, but I’m pretty frugal on the food anyways and I’m happy with buffets a majority of the time.
I can usually get comp rooms when I need them, I just book directly online, I rarely use a host at any casino, I’ve always been like that.
On the other hand, I have no clue how long it takes to earn a tier credit and can’t figure it out. I’m on track to earn my Sapphire status this year and I should have this done by June 1st since I have a 10 day trip coming up. All the rooms are comped and all at Boyd properties. Overall happy, but fustrated the tier points aren’t clearly defined.

By: joseph

joseph — Tue, 07 May 2019 17:16:18 +0000

While I wouldn’t say I’m a loyal Boyd customer, info like this will definitely make me think twice about how much play I give them…thanks, great article and info.

By: Thomas Gabrielli

Thomas Gabrielli — Tue, 07 May 2019 13:21:04 +0000

I’ve been an Emerald player for years, playing primarily at The Suncoast. The new tier structure, coupled with their deteriorating monthly comps made me switch casinos. I now never lay at a Boyd property. Instead, I’ve been playing at The Rampart, which is next door to The Suncoast, and enjoying it much more. The problem is: Boyd management doesn’t care. You would think hey would correspond to get me back, but not a single word from them. Boyd and I are completely done. No way would I ever go back, even if they went back to their former B-Connected program.

By: Richard Raney

Richard Raney — Tue, 07 May 2019 03:55:23 +0000

Having earned points in the past I now plan to use them up in future and such earn one to two every 3 or 4 months to keep past points live. Boyd just isn’t that important to me.

By: Barbara Krull

Barbara Krull — Tue, 07 May 2019 03:50:26 +0000

Thanks for all your research, Jean. I am a senior Ruby player and have 2 trips booked
to the Gold Coast for June and July to try and reach Sapphire. They finally offered me
2 free nights again for the summer months. I am an out-of-towner who has visited for many years
and was so disappointed when my points went to zero and I lost all my benefits. Always loved
the YAH perks at the Gold Coast and the Orleans.

By: Kevin

Kevin — Mon, 06 May 2019 23:39:56 +0000

I guess we’re wrong. Boyd’s earnings appear to be up after the change. I guess there are enough people out there who aren’t bother by the changes that they are making an excellent profit.

By: Frank Zold

Frank Zold — Mon, 06 May 2019 15:36:54 +0000

I used to be a high sapphire, low emerald player at Boyd casinos but since the first of the year have been to Gold Coast once for my LVA coupons. I left a review on Google and got a response that I should come back and “give them another chance”. At my money I assume.

By: John

John — Mon, 06 May 2019 15:35:26 +0000

I and my family will not play there and I am a stockholder.

By: Kimo Keala

Kimo Keala — Mon, 06 May 2019 15:31:54 +0000

I’ve been a loyal Boyd Gaming customer for over 40 years. I agree wholeheartedly with Jean when she mentions that Boyd is screwing their customers and pissing everyone off. I am an Emerald player who averages over $1M in “at risk” bets per year. When my late wife was alive, between the two of us, we averaged about $1.7M per year. While Boyd hasn’t yet reduced my room and R&B comps, their rewards program and luxury gifts are worse. One of them is an annual trip, for 4 days, to the Bahama’s, staying at a Bahamian casino and hotel. While the “4 day stay” is free, you still have to pay the taxes, fees, and resort charges. You have to pay your own way to get there. And you have no allowance for F&B or anything else. So in reality, this luxury vacations is sort of sucky. The same holds true for their luxury cruises.

I wonder when the Boyd Group will wise up and figure out that what made them popular and profitable, has disappeared and they will soon go down the tubes if they don’t figure it out soon. This is what happens when you let the bean counters run the business instead of the casino gaming managers.

Oh well, what do I know?