Comments on: Casino Lost-and-Found Policies

By: Reba Wallace

Reba Wallace — Thu, 23 Aug 2012 16:00:54 +0000

After leaving credits on a machine post a hand pay, I walked off a few feet, came back, and ticket was gone. Security looked at tape, saw guy, described him to me and yeah, he had talked to me, played all around me and congratulated me on my win! Security said he took ticket to another machine, put his card in and played, cashed out, played again with his card. Why, if they could identify him, could they not insist he pay back my money? Nothing was done, I guess he played there more than I did. Tunica Harrah’s did not say he would be barred or offer to pay me back even though he wasn’t winning and they got it back in his play. Yes, I am very diligent now, but Harrah’s little star is a lot dimmer in my book!

By: Mike Tubbs

Mike Tubbs — Thu, 09 Aug 2012 18:57:02 +0000

At the Atlantis in Reno, after you hit the “Cash Out” button, you have to hit “Cash Out” on the screen as another level of security before it will dispense the ticket.

To dispense gas using my credit card, I have to enter my zip code first. For a video slot machine or poker, why not put a numeric keyboard on the screen where you have to enter your four-digit player card PIN after you hit the “cash out” button…or the ticket will not come out. If you don’t have a player card, you would be required to enter one before starting your session.

Seems like a no-brainer, but there might be some technical issues that would get in the way.

By: Ronnie

Ronnie — Thu, 09 Aug 2012 03:48:52 +0000

Jean, I have been on the other side of the coin myself. I was in a casino and went to play a machine I liked and a
lady was already on it. So I set down a few away from it
hopping she would leave soon. She finely did and I cashed
out my machine and went to the other one and put my bill in
it and card and made sure my card was accepted, I’ve had
a lot of problems with the card being accepted at first and then some time later it said reinsert card. That ticks
me off. anyway after a few hands on the machine the lady came back and said she had forgot her money in the machine.
I thought yah Right, till I looked at the total and saw what it was, so I told her I’d call an attendent and let them figure it out. He put his card and key in it and brought up a history of cash in and out on the machine. and said she was right, and printed out the ticket and gave her the money she had in it before
I sat down minus the 3 hands I had played. so everyone was happy.

By: Carl

Carl — Thu, 09 Aug 2012 01:22:25 +0000

Just spoke to a guy tonight that helped an elderly man find his machine that he had forgot his ticket at. The older man had hit his cash out, and walked away, but came back shortly ahd was looking at the machines with a puzzled look. The guy stated he asked him if he had lost something, and the older gentleman said “ya, I can’t remember what machine I was on, and never grabbed my cash out ticket”. The guy went machine to machine, found his ticket and gave it to him. See, there are nice people in the world.
Casinos tend to have some unsavory people, and I’d never turn my back on my machine to talk to someone without cashing out. These parasites are like pick-pockets, and the casino can’t be responsible for this type of behavior. Like when I was a kid, and my mom would say “oh, in a crowd put your wallet in your front pocket”, same issue in the casino… always keep an eye on your money.

By: ken orgera

ken orgera — Thu, 09 Aug 2012 01:12:12 +0000

I once lost a ticket for nearly $200!. I have a routine that I always place it in my my wallet before I leave the machine. However my card had not been working in the kiosh’s for the promotions and the players club kept telling me to come back. Well I was into this situation for 2 and 1/2 days and I was playing a lot and losing chances at the promotions. Going back and forth really threw me off and by the time I realized my ticket was gone,I did not know where I lost it, in the casino? A good example for not “chasing comps”. The value of these comps were a lot less than $200

By: Paul Spivey

Paul Spivey — Wed, 08 Aug 2012 23:50:12 +0000

I had a fortunate experience at our local casino here in Dubuque, Iowa. I was playing at the sportsbar after ordering a couple of hamburgers to bring home and when the food was delivered, I left my players card and credits in the machine.(yes like a dummy)
I got a call from the casino who had pulled my card and credits, and returned them to me a day later.

By: Dan Sowards

Dan Sowards — Wed, 08 Aug 2012 22:07:44 +0000

Jean, I can tell you that this has happened to me TWICE in the last three years. I left about $125 in a machine at one casino, along with my players card, when I left to go to the restroom. I remembered before I got there, went back, and the TI/TO was gone. Then a month ago in Vegas I played at another casino, wrote down my winnings/losses, got up and left both the TI/TO and my players card. I remembered about ten minutes later when I arrived at another of the same property’s casinos. I figure it wasn’t worth the effort to go back to the initial casino…about 15 minutes walk back.

So, I hope I HAVE LEARNED MY LESSON!!

By: Ray

Ray — Wed, 08 Aug 2012 22:01:09 +0000

If you leave the casino, you lose all rights to your credits, the casino is not responsibe for your money, you are. How many people would take the credits to the cashier and say someone forgot to cash out, not many, maybe if they won ten grand maybe, don’t expect the casino or the person that found your credits to be resonsble for your acts, just chalk it up to experience, It was YOU TO LEFT THE CREDITS. Be realalistic, their are no mistakes in the universal of things, who knows maybe the person needed the money a lot more then you did.