Their system seems needlessly complex and the rules byzantine. I doubt that it’s even deliberate and purposeful. It smacks of “too many cooks.” And given the many recent lurching changes in CZR corporate ownership and management, it’s probable that their attitude toward players’ club rewards has shifted repeatedly.

I’ve rarely seen any reason to gamble at a CZR property–their games are uniformly terrible unless you’re willing to play sky-high denominations–so this doesn’t affect me personally, but the needless complexity of the Rewards Whatever Club is a further disincentive.