Comments on: Explanation Needed?

By: ken orgera

ken orgera — Wed, 21 Sep 2016 00:46:02 +0000

Nice article! A lot of nitpicking by detractors! Thanks

By: Mo

Mo — Tue, 20 Sep 2016 23:32:06 +0000

There is definitely one thing that hasn’t changed in 20+ years. You and Brad definitely keep us informed, entertained and wealthier in both our wallets and our spirits with all your tips, ideas and fun situations.
We all have a great gratitude day whenever we read any of your books, blogs or articles. THANKS!!!
MO

By: Kevin Lewis

Kevin Lewis — Tue, 20 Sep 2016 14:32:51 +0000

Interestingly, some of the most pointed criticism your post received was in Bob Dancer’s blog. His point of view, though, is far, far removed from that of the quarter player. A casino run in the way you describe would actually be less profitable for him. He prefers situations where being a player with a huge bankroll and razor-sharp playing skills is rewarded, such as amount-of-play-specific drawings where someone pumping through hundreds of thousands can dominate. Many casinos feel this way as well, that the big player is worth more than hundreds of quarter players and thus, promotions should cater to him.
I disagree, though, about the supposed value of the small player. He doesn’t just gamble–he eats at the restaurants, sees a show, stays there, etc. He also responds to even small incentives, as those incentives make him feel he is valued.

By: Dwight Mercer

Dwight Mercer — Mon, 19 Sep 2016 16:37:01 +0000

Thanks for all you do. Still have your books from twenty years ago.

By: Debra Johnston

Debra Johnston — Mon, 19 Sep 2016 14:16:50 +0000

Love reading everything you write. In someways I wish it was like it was in the old days but love I love the casinos

By: James Immel

James Immel — Mon, 19 Sep 2016 14:10:14 +0000

Jean
Thanks to you and Brad we all are treated like VIPs. The valuable information you provide us with has helped my wife and I to live like kings when we are in Las Vegas. The two of you have taught us everything we know about video poker, slot clubs, comps, etc. No one else that has a web site or radio show could come close to giving out the valuable information that you provide each week.
Bless you.
Bev and Jim from Indiana

By: Rick

Rick — Mon, 19 Sep 2016 12:52:12 +0000

“Everyone likes to be treated like a valued customer, by the valet parker, the housekeeper, and even by the porters who clean up.”

Very true. Our local Harrah’s (Kansas City) must instruct their employees to do just that. Every employee we meet, from the janitor pushing a cart to a VP coming out of her office, greets customers with a smile and a hello. They once ran a promotion where players were sent bonus coupons to be given to employees, employees we thought gave exceptional service with a friendly attitude. I thought it was a great idea and the workers did too.

By: Nelson D. Wallaker

Nelson D. Wallaker — Mon, 19 Sep 2016 12:51:50 +0000

Jean, I understood what you were talking about, and yes, I think the majority of the people reading the article did also. You do a marvelous job keeping people informed, and intertaining them with your stories. Please continue to do so and don’t let negative comments bother you. Thank you for all you do to help and entertain!

Sincerely;

Nelson W.