You’ve been clamoring for more of my thoughts on this subject – so here they are. I don’t claim 100% accuracy or comprehensiveness here – but I don’t think even Boyd Gaming itself knows exactly what is going on at the moment. Maybe someone hiding in some lofty executive ivory tower office has all the answers, but I haven’t found any employees –bottom-level or high-executive – who know all the details of the recent players club changes or has even a rudimentary understanding of the math that is causing impossible situations for so many Boyd customers. Some wag on the Internet said he had figured it out, that someone in power at Boyd had decided that the company had too many customers and this new players club was solving this “problem” very quickly!
However, I’m not here to lecture Boyd Gaming, most certainly a waste of my time and tired aging brain cells. But I do want to help you readers, giving some details that might assist you in understanding the new system and also, if possible, give some options for your decisions going forward.
First, if you have not done so, check out my last few blogs where I have talked about the new B-Connected players club. Especially read this main one and the 57 and growing number of comments, where many of your questions may be discussed and answered.
Another thing you should do is log into the B-Connected website and check your account. (Register for one, if you haven’t already done that.) There you will find out what your present tier status is in the new system and, very importantly, you will also see how many tier credits you have now after they “converted” your old total earned, from January 1, 2018 until August 27, 2018 to a new – and very reduced! – total in the new system.
Here is where I am not 100% sure of the information I got from higher-level employees. But it seems that they are keeping you at the tier level you earned under the old system until the end of 2018, even though your new tier-level credit total might be below the new-system requirement for that level. However, you will need to reach the new-system requirement by the end of the year to retain that tier status for 2019. All tier-credit balances reset to zero on January 1 each year.
For example, Brad and I had earned Emerald earlier in 2018 so we are still Emerald until January 1, 2019, although our new tier-credit balance now is way below the 15,000 credits needed next year and beyond. If we don’t build up our tier-credit balance to 15,000 by the end of December this year (an impossible feat playing the same games we have formerly played), we will lose our Emerald status for 2019. (There has been some confusion about this, both on the part of customers and casino employees. But the latest information seems to support the interpretation that if we are just given (not earned) our continued tier until the end of the year, it does not come under the written rule that says: “When you advance to a higher tier, you’ll become eligible for those benefits for the rest of the year and all of the next year.”)
If you are Sapphire now AND your new tier-credit balance is 750+ after the “conversion” date, you will be Sapphire until the end of the year AND you will keep that tier level all of 2019. Most Emeralds (like Brad and I) probably now have at least 750+ new-system tier credits (what they ended up with after the “conversion” for their play earlier in the year) and thus will be Sapphire in 2019.
If, after the “conversion,” you do not have 750+ new-system tier credits, even if you have an unexpired Sapphire card, you may have been dropped down to Ruby. I’m not sure if this always happens but there have been numerous reports of it. This is a drastic event because under the new system Ruby players earn no “points.” (Remember the difference between tier “credits” and B-Connected “points,” the latter which are those you can redeem for cash, free play, or comps and that can be multiplied on bonus-point days.) Ruby players DO earn tier “credits” (that build up for rising tier levels) and Boyd has offered 2x tier credits for them “so they can get up to Sapphire level faster” and start earning redeemable “points.”
I see this discussion is getting long and probably so complicated that most reader eyes are getting glassed over. So I am going to call this Part 1 – and do a Part 2 when I’ve rested my brain. Stay tuned!



