Comments on: What Would You Like to Tell Your Hosts?

By: jack potts

jack potts — Sun, 28 Jul 2013 17:33:10 +0000

From my experience if u just need a room comped and a meal or 2 just call any host on duty and most likely they will accommodate u. I think the hosts job is way overrated. if u are not a player u shouldn’t even ask.

By: sandra evans

sandra evans — Sat, 27 Jul 2013 12:24:15 +0000

We are with TR Rewards and have had a Host for a few years and he has been very helpful I e-mail him with our date’s for our stay and he always e-mail’s me within 24hrs with confirmation.
If he is not there on check-in he always finds me out to welcome us he also helped us with a trip in April with 2 extra rooms for my family and comped them 2 days which was great for them they had never been there before.
The only thing that I have a problem with is a lot of the rewards for TR can not be offered to us because we are from the U.K, last November we went to the big Gift Wrap but they said they do not ship to the U.K so we could not take the offer up.

By: John (Hung) Tran

John (Hung) Tran — Thu, 25 Jul 2013 20:50:52 +0000

Hi, I have read through all (24) comments. I must say that everyone has his/her valid points in regards to host/casino’s process/comp program and I agree with everyone.
I’ve been a regular to LV for 20+ yrs. Luxor was not around
and MGM was starting to build their humongous casino/hotel. I a host at the property from that day (director’s club). He as a great host: took good care of me and all my needs and I need is a comp’d room and a meal (isn’t what we mostly need?). He went out of his way and sent basket, wine/liquor on many New Year’s Eve occasions. He is no longer there after 25years working there. He left w/o a trace. Anyway, here is my scoop: I am a 7star with TR. Through the years I am with TR – and that is 20+yrs – many hosts have sent me email and pitched their sale and promised all things. When I contact the host/marketing dept, no-one seems to be on top of things. Many times I was just too frustrated that I called front desk and make room reservation myself. These days, one can also do it from TR’s website. Who needs a host?
Here is a true story: on a recent trip (07/2013)to LV. I contacted a host with TR program to make a reservation for a room and a special event/show. I received offer in the mail, and also from my TR account: up to 4 comp nites at any TR properties in LV and 2 tickets to the show. I could have made the reservation myself but, decided to contact a host with a simple email for covenience. It took her three days to respond/reply to my email and only said: OK, I took care of your request. Two days later, I changed my request by asking her to move me from one casino/resort to another (within TR’s) due to its convenience location with the show (at PH Theater). Two days later, she sent me an email: I can move you to another hotel but, you won’t have tickets to the show because the show is sold out. I attempted to get a more elaborated answer as to why I would loose tickets to the show by just changing hotel but, receive no answer from her. On my travel day, I had to call her to find out about my reservation only to receive an auto answer from her phone. She then left me a (nasty) voice mail on my phone (as I was driving) that she already told me why I kept asking her? Her attitude took me by surprise.
Anyway, Jean perhaps you can help me figuring this out: the logic behind changing hotel and loose tickets that are already RESERVED because the show is sold out. Aren’t my tickets already there/reserved/locked? Will someone at the host/marketing seminar have a good logical answer to this?
Summary, a host needs to know his/her client well. The big whale can only last that long but, the regular/consistent/loyal client is the one that can keep the host’s account steady. All hosts have their performance review based on their \sales\, i.e. big time high roller clients, regular clients… which bring in revenue – that is how much \play\ do these clients bring in for the host. The host needs to stay on top of things, e.g reward program, \the math\ thing, events, shows… and comp his/her client accordingly. The host needs to occasionally go out of his/her way to accommodate her guest/client’s neeed/request but, still bound by the rule. On top of all, the host needs to be patient, respectful and professional.
Through all the previous comments, I can relate very much to each of these commentators’ reason/problem/complaint on a host. A good host:
Be responsive, be dependable, be nice, be respectful, be professional and comp your guest/client
so they can come and play for you.
Here is to HOST: treat your client/guest the way you want to be treated yourself.

By: Larry F.

Larry F. — Wed, 24 Jul 2013 17:43:28 +0000

A good host is one who can go that extra mile for you. A person who can do something that you cannot do for yourself.

By: John

John — Sun, 21 Jul 2013 23:47:39 +0000

Our Host has been with us for many years. She has helped us set up visits bringing our family several times over the years and has comped rooms for both my wife and me and often comped a meal during our visit. She always sees us during our visits which are at least 3 times per year. She makes our stays more enjoyable and makes us feel welcome. We have stayed at this Vegas Strip Casino since our 25th Wedding Anniversary and the one coming up is our 44th.
We would not trade her for any three Hosts were we live.

By: QZ

QZ — Sun, 21 Jul 2013 07:32:18 +0000

Most of the time its better to avoid hosts if you are a skilled player. Most of what you get will be offset against future offers. On top of that, the modern incarnation of a host has minimal power. I have also had hosts who lied to me about what they can do for me, only to find out later that they were not willing to follow through. In this day and age, I think most casinos would be better off dumping the whole concept, except for some truly big whales.

By: Robin Heller

Robin Heller — Sat, 20 Jul 2013 15:17:09 +0000

My husband and I have had hosts in casinos in AC for 25 years, and had the gamut of experience. One who told us that we couldn’t call her anymore because our play dropped (when both of my parents were ill and needed care). We no longer go to that casino. One fairly constant host at Harrah’s AC who has taken good care when we call her, but as many others, meals come from our comp points, so why bother someone?
Las Vegas has been more checkered of a history. We were always treated like royalty at the Barbary Coast, and we were 25cent players in those days!
Have recently been assigned a “representative” at CET whose emails state that I should contact her for my needs at any CET property. Worked well, until the last email I sent was answered “On medical leave, please call this phone”…only the reps on the phone knew nothing about me! I don’t ask for much, rooms and occasional shows, but the lack of consistent policy is quite frustrating!

By: J B McElyea

J B McElyea — Sat, 20 Jul 2013 02:23:12 +0000

I have dealt with casino host for 20 years. I can honestly say the best host I ever had was from old school. When you walked into host office, greeted by the host by first name was amazing. She always went out of her way with rooms, fruit baskets, meals and show tickets, please don’t get me wrong I never abused these offers. Many time we never saw a show, or eat at the steak house. I know of several times would check in at the VIP window and was told that we were a push( full house for the weekend). To make it short she got married moved away. The next host “retired military” and it showed in he manner was the worst host I ever had. I now longer visit that casino after 20 + years of being loyal to them.

By: Julia Ramirez

Julia Ramirez — Fri, 19 Jul 2013 15:20:52 +0000

Recently my husband and I visited some friends, Jill and John, who live in Las Vegas. Naturally, we went to their favorite casino, and when we walked in the door, our friends were greeted by their casino host. I could see the look of pride in John’s eyes, and knowing him as I do, the recognition and “show off factor” is a huge reason they patronize this casino.

By: jack potts

jack potts — Fri, 19 Jul 2013 14:51:59 +0000

I am also A CHAIRMAN (highest) at Stations and I get a Comp once in a while. Stations doesn’t overdue Comps and i go to the Casino to win some money. The atmosphere has also changed at some of the local Casinos (Texas ,Fiesta) where u have alot of kids running around. That’s the reason I go to the Casino to get away fr the kids.