You’re Upsetting Our Players

In 1999, I started communicating with “Richard,” the marketing director of the Laughlin Flamingo hotel. (Today the same property is called the Aquarius, and it may change names again because the parent company is in the process of changing owners.) Richard knew my name because I wrote columns for Strictly Slots and Casino Player, both of which were distributed for free in that casino.

He wanted to use my “fame,” such as it was, to draw in customers, but he didn’t really want me to teach his players how to beat him. Was there any middle ground?

I suggested he hold a video poker tournament, giving away whatever amount he wanted, and I could teach a class on “How to Succeed in a Video Poker Tournament.” His players would get real value because tournament play definitely has some skill elements to it (in addition to a considerable amount of luck) and most of the lessons for tournament play don’t translate into regular casino play. We reached a deal for me to host two events over the next year.

The only tournament software they had was for Jacks or Better.  An unusual choice for a video poker tournament, but I could adjust my class accordingly.

One of the major points in tournament strategy is that on the last hand, if you aren’t “in the money,” you should go for broke. If a tournament had 250 entrants and paid out 50 places, then being in 51^st place was tied with 250^th place. Zero is zero. This is very different from casino play, where 51^st place might represent a profit of $100 and 250^th place might be a loss of $500. These aren’t the same at all.

Players are used to the concept that a higher score is better than a lower score, but this is only true in tournaments if you’re above the “bubble.” If you’re below the bubble, all scores are equal.

Since it was a Jacks or Better tournament, the example hand I used was being dealt AAAAT on the last hand where you weren’t already in the money. Assuming 125 coins (the payout for four aces in this game) wouldn’t be enough to move you into pay dirt, you should throw away three of the aces and just hold the suited AT. Your only chance was to get a royal flush. You didn’t have a big chance — actually 1-in-16,215, but a small chance was better than no chance at all.

If this were the more standard Double Double Bonus tournament, I would have picked a different hand. Four aces pay at least 800 credits, maybe 2,000, and just that score would usually be enough to move you into the money.

The following year I received a call from “Cheryl” who was Richard’s assistant. She said Richard was busy, but she was asked to call and see if they could get me to Laughlin again for two more events. But there would have to be a few changes in the contract.

First, they wanted to lower my fee by $100 each time. Since I had already prepared my notes, it would be easier on me and that should be reflected in the price. I told Cheryl that I wasn’t crazy about this change. At that same time, there was a casino in Las Vegas that was giving away the store (I didn’t tell her this was the MGM Grand).  To induce me to come down to Laughlin for two days at a time would take more money, not less. But what was the other change you were talking about? Maybe that would offset the money.

She told me there were complaints from some of the seniors that I was telling them to throw away four aces! They didn’t get such a good hand very often and they just KNEW this couldn’t be right. Since the complaints went through her, it would be making her life easier if I never told them to throw away four aces.

I asked her if she understood the context behind sometimes throwing away the aces. She didn’t. She didn’t care. She never gambled anyway so she paid no attention to somebody else’s silly ideas about gambling. She really only cared about getting fewer complaints from the players.

I asked her if Richard knew about the changes she was requesting. She said no, but she was sure he would be proud of her for reducing the costs and not making the players angry.

I told her “No thanks,” but if they wished to increase my fee and allow me to teach the class as I saw fit, she knew how to get in touch with me. She never did.

I never taught there again, but as I recall things worked out pretty well for me at the MGM Grand.

Author’s Note:  The next semester of classes at the South Point will begin Tuesday January 9. The original schedule of classes on bobdancer.com accidentally said Sunday January 7. The schedule has been repaired, but I want to make sure everybody has gotten the word.

Should anyone be worried about the classes upsetting them, I promise that this semester I will never tell you to throw away four aces!