“What we don’t want to do is anything that diminishes the customer experience, because then they won’t be coming back.” — MGM Resorts International CEO Jim Murren during his latest investor call. So you’ll be clawing back those resort and parking fees your customers hate, right, Jim? Jim? Earth to Murren …
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Issues that diminish the customer experience? Such as … parking fees, ever-escalating resort fees, increasingly deteriorating gaming conditions, and escalating fees of all denomination and type for patrons?
Exactly … I think the core gambler is tired of getting fleeced in Vegas. Far gone are the days of the Binion-like good deals for those that are loyal. Stay close to home and get the same rip-off experience.