Raving Consulting President Steve Browne has published a litany of signs of poor customer service. They’re all worth reading but three seem particularly applicable to present-day Las Vegas casinos:
• If you expect your employees to pick up trash from the floor, but you seem to pass it by … you probably don’t offer good customer service.
• If your front desk has 48 check-in windows — but only 4 front desk clerks — and you have to worry about how to form a queue … you probably don’t offer good customer service.
• If the number of people standing in your buffet line is equal to the number of empty tables in your buffet … you probably don’t offer good customer service.
