Ch-ch-ch-changes at the Riv

I was just there a month ago. I want the place to be great and focus on the gambler. But it’s stale and depressing. It’s going to need a lot to truly succeed.

Stayed there in June, and I can see the improvements taking hold. My room was refurbished, so as new as the new hotels. I liked the increase in the number of slot machines.
They are trying hard, and I wish them the best of luck. We will be back in October.

Superficial changes without corresponding customer service will not generate business. A July stay included downgraded room accompanied by a noisy pool party, no housekeeping service, flooded bathroom (resulted in a slip/fall). While attempting to mop up, hair belonging to other people was found in the bathroom (also later in one of the beds!). After hours of tinkering by maintenance in the room and most of the night in the next room, we still could not use our sink. To date Mr. Choy has declined to respond to our concerns; a minion decided we had been inconvenienced one night and credited that without considering the impact of the overall experience. Does not bode well but does give you a starting point to “What Went Wrong at the Riv”