It ain’t easy being green

Editor’s note: Here is the second in a series of contributions from University of South Carolina faculty member Prof. Augie Grant. In today’s installment, Dr. Grant reflects on the gap between rhetoric and performance in the “greening” of Las Vegas — and notes one property that gets it right.

One thing that bothers me a little during my visits is the difficulty to practice the same “green” habits I have at home: especially recycling and conserving water. Almost every hotel room has a card somewhere in the room that indicates that the hotel wants to save water by reducing the number of towels washed (“On the floor means ‘replace’; on the rack means I’ll use it again”). Okay, it’s a really small thing, but I usually hang up my towels. Hey, I’m a guy — I don’t mind using a towel two or three times.

But it never works that way. The used towels are always taken away and replaced with clean ones. That’s a mark of great customer service but it flies in the face of the green initiatives. I don’t want to complain to the housekeepers who are working to give me the best experience they can, but I’m a little frustrated. (And I’ve never seen any place to recycle  bottles and cans in the hotels.)

But there’s one notable exception. The Las Vegas Hilton has a program that allows you to completely opt out of housekeeping for a day. Just hang the eco-themed door hanger on your door handle by 7 a.m., and housekeeping will simply skip your room that day — and then reward you with Continue reading

Posted in Colony Capital, Environment, The Strip | 4 Comments

Quote of the Day

“Lack of interest leads to not taking gambling seriously. Even a smart politician like Barack Obama can make the mistake of telling people not to waste their money going to Las Vegas — twice. Obama knows that Nevada is a swing state. And he knows it is represented in the U.S. Senate by Harry Reid, the Majority Leader, who is also a Democrat. He would not make a similar slip about nuclear arms, health care or the auto industry.” — I. Nelson Rose, from his newest column, “The Danger of Not Caring About Gaming.”

Posted in Harry Reid, Politics | Comments Off on Quote of the Day

Wynn makes friends abroad, enemies at home

Steve Wynn has long prided himself on his good relations with the Culinary Union. However, those could soon be a thing of the past if he and front man Jesse Waits continue to extend Wynncore‘s tip-confiscation policies to Culinary-repped workers. By confining this upward redistribution of wealth to casino dealers and their pit bosses, Wynn was able to keep the Culinary on the sidelines. The union can be a formidable adversary and Wynn Resorts could be in for a much less pleasant set of negotiations when the collective-bargaining agreement comes up for renewal.

What Wynn taketh away in Vegas, he giveth in Macao. He conferred a cost-0f-living increase upon rank and file at Wynn Macau. In a fawning statement, he added, “This is our grateful response to the leadership provided by Chief Executive Fernando Chui Sai On and Secretary Francis Tam concerning the rise in the cost-of-living for Macau residents … we appreciate the privilege we enjoy in being able to participate in this wonderful community.” The man knows how to curry favor when necessary. Having Chui’s regime play the stern parent to Sheldon Adelson, Stanley Ho and most recently to casino-less Caesars Entertainment, Wynn rightly judged this to be the moment for a little sucking-up to City Hall.

Wynn’s archnemesis, Sheldon Adelson may have tastelessly trademarked Macao as “Asia’s Las Vegas”™ but the bustling metropolis bears little outward resemblance to Sin City, at least if you’re not hanging out on the Cotai Strip™.

Posted in Current, Economy, Harrah's, Macau, Politics, Sheldon Adelson, Stanley Ho, Steve Wynn, The Strip | 1 Comment

Adelson dealt a setback

Florida casinos, the latest pet project of Sheldon Adelson and new ally Gov. Rick Scott (R), got the back of the hand from Miami Beach‘s city commission. Since Miami Beach is the most desirable casino zipcode in the state, this takes some of the shine off a multi-casino proposal currently being crafted in the Legislature. There are many other hurdles and foibles to be overcome. Proposed “exclusivity zones” would require that each casino be 140 miles from its nearest competitor, making that a idea a probable non-starter.

Also, at a tax rate of 9%, Sunshine State casinos would have to be a multi-billion-dollar industry right out of the gate in order to replace the current revenue-sharing arrangement with the Seminole Tribe — something that probably goes bye-bye if the Seminoles’ exclusive Class III perks have to be shared with Las Vegas Sands or whomever. A penny for the thoughts of Isle of Capri Casinos (which has both a new CEO and more love on Wall Street this week) and Boyd Gaming, both already invested in the Florida market — albeit minimally in Boyd’s case — and neither of whom has enjoyed the gubernatorial prostration currently being accorded Big Shel.

Another state that’s playing Russian roulette with its tribal-gambling revenues is Arizona. Lawmakers have proposed adding racinos to the state’s betting mix. The motive for this high-stakes gambit seems to be pique. Since the Tohono O’odham Nation will not be deterred from pursuing a very litigious — and too convoluted to summarize — casino project (above) adjacent to Glendale, freshman state Rep. John Fillmore (R) is playing the racino card. To his somewhat Neanderthal way of thinking, if Arizona’s other tribes can’t club the (sovereign) Tohono O’odham Nation into submission, they all should Continue reading

Posted in Arizona, Boyd Gaming, Current, Florida, Isle of Capri, Kansas, Politics, Racinos, Regulation, Sheldon Adelson, Tribal, Wall Street | 1 Comment

Best-kept secret in Vegas

Best-kept secret in Vegas. It’s the pool deck at Cosmopolitan, according to an S&G reader who visited it after dark and found but four patrons hanging out on its shores. The missus and I checked it last night and, sure enough, we practically had the place to ourselves. Perhaps customers mistake it for one of those exclusive, douchebag-centric pools like Encore Beach Club. If so, they’re missing out on

Continue reading

Posted in Architecture, Cosmopolitan, Current, Dining, Economy, Entertainment, Massachusetts, Politics, Steve Wynn, The Strip, Tourism, Tribal | 5 Comments

The case of the ‘missing’ Moore; Waiting for Macao

Recent photo coverage of the makeover of CityCenter‘s famous/notorious “pocket park” made it appear as though the Henry Moore sculpture (best thing in CityCenter, IMO) had gone missing. Was MGM Resorts International retreating from its commitment to public after a mere 14 months?

Not at all. According to the company’s PR department (and confirmed independently by Hunter Hillegas), “the Henry Moore has not gone anywhere. We are making a few changes to the landscaping to the area and to protect the sculpture we’ve put up a barrier during the work. The sculpture can still be viewed on the opposite side and the barrier will come down when the work is complete.” Considering the cavalier attitude CityCenter customers display toward the Moore, any additional protection is welcome and applauded.

As for the question of the absence of Viva Elvis name, logo or even the Cirque du Soleil name (and related trademarks) from the Aria west wall wrap, MGM’s not touching that with a barge pole …

Waiting for Macao. Applying for permits from the government of the former Portugese colony isn’t for the impatient. Just ask MGM CEO Jim Murren, recent guest of the White House, who’s entering the fourth year of sitting in wait for Continue reading

Posted in Cirque du Soleil, CityCenter, Current, Entertainment, history, Lake Tahoe, Macau, MGM Mirage, Regulation, Reno, The Strip | 1 Comment

Quote of the Day

“You miss the ‘olden days’ when poultry was considered currency.” — from Las Vegas CityLife‘s list of “Signs You Should Not Run for Public Office.”

Posted in Archon Corp., Election | 1 Comment

Quote of the Day

“They also said they were less likely to share their success with others, by talking about their rewards, if they earned cash. In addition, two of every five survey participants said they use cash rewards for bills or other necessities, like gas and groceries. The cash becomes an add-on to existing salary for living needs, instead of providing a memorable, rewarding experience.” — Paula Godar on Caesars Entertainment‘s “Total Return” program, which saves the company money by incentivizing employee performance with points instead of money.

Posted in Current, Harrah's | 3 Comments

Rooms at the top

It’s been a bumpy and expensive education in the Las Vegas casino business for Goldman Sachs. However, the banking house is giving its flagship property, the Stratosphere, a new look (and a new general manger to go with it). If the quality of the revamped rooms is anything like those at the made-over Tropicana Las Vegas, it raises the question of what — aside from point accruals — is the incentive to stay at other mid-market properties whose heavily indebted owners have let things go to seed.

Over the years, there’s been much talk, little action about providing casino product geared toward Southern Nevada’s considerable Hispanic population. But while Vegas has dithered, Herbst Gaming saw an opportunity and pounced. Heck, even before Ramon Ayala was packing ’em in, Primm was drawing the most Continue reading

Posted in Alex Yemenidjian, Current, Donald Trump, Economy, Goldman Sachs, Herbst Gaming, Isle of Capri, Marketing, Steve Wynn, The Strip | 2 Comments

East Coast escalation; A modest reprieve

While I’ve been sorting through the sordid life of Allen R. Glick, things have been heating up back east with regard to casino expansion. A Tuesday-morning dispatch from the analysts at J.P. Morgan ran down the salient developments. First, in Massachusetts

Gov. Deval Patrick (D), in an interview with The Republican, signaled that he’s willing to compromise with the Legislature this time around. Last year, his no-racinos stance ultimately scuttled a bill that lawmakers had hammered out at great length. The one currently making the rounds of Beacon Hill is much closer to what Patrick envisioned, prescribing one resort casino for the western part of Massachusetts, one for the coastal region and one in the middle. However, the state’s tracks have a powerful ally in House Speaker Robert DeLeo (D, above) and, if DeLeo senses newfound flexibility in Patrick, he’s certain to press their case.

Not to be left behind by the introduction of table games to Pennsylvania and slot machines to Maryland, lawmakers in Delaware are pushing for two new casinos. The brainchild of House Majority Leader Pete Schwartzkopf (D), the bill would put one casino apiece in Continue reading

Posted in Current, Environment, Harrah's, Horseracing, Illinois, Kansas, Massachusetts, Penn National, Pennsylvania, Politics, Racinos, Taxes, Wall Street | Comments Off on East Coast escalation; A modest reprieve

Quote of the Day

“All that happened was some of [the Hollywood Foreign Press Association] were taken to see Cher in concert. How the hell is that a bribe? Really. ‘Do you want to go and see Cher?’ ‘No.’ ‘Why?’ ‘Because it’s not 1975!'” — Ricky Gervais, hosting the Golden Globe Awards last night … because somebody has to tell Tim Allen he’s a smug mediocrity.

Posted in Current, Entertainment, Harrah's, The Strip, TV | 2 Comments

Quote of the Day

“Our intent is to be a large capital facilitator to enable SBE to embark on a shopping spree through the rubble and wreckage of a stretched industry, and do those bold things that others would not consider.” — Colony Capital CEO Tom Barrack. With the bankruptcy of Station Casinos, the repossession of Resorts Atlantic City (above), the ongoing foreclosure of the Atlantic City Hilton and a recent investment in the increasingly seedy Sahara on his resumé, Barrack is definitely becoming synonymous with “rubble” and “wreckage.”

Posted in Atlantic City, Colony Capital, Economy, Sahara, Station Casinos, Wall Street | 1 Comment

Sound like anyplace you know?

Raving Consulting President Steve Browne has published a litany of signs of poor customer service. They’re all worth reading but three seem particularly applicable to present-day Las Vegas casinos:

If you expect your employees to pick up trash from the floor, but you seem to pass it by … you probably don’t offer good customer service.

If your front desk has 48 check-in windows — but only 4 front desk clerks — and you have to worry about how to form a queue … you probably don’t offer good customer service.

If the number of people standing in your buffet line is equal to the number of empty tables in your buffet … you probably don’t offer good customer service.

Posted in Boulder Strip, Current, Downtown, North Las Vegas, The Strip | Comments Off on Sound like anyplace you know?

Mr. Glick on Line 1!

Mr. Captain of Industry there is Allen R. Glick (1942- ), front man for the infamous Stardust skim. I’ll be spending some quality time with Mr. Glick’s curriculum vitae this afternoon, as he’s to be the subject of a forthcoming “Question of the Day.” Glick may look like typecasting for the role of Evil Mastermind but history — abetted by the movie Casino — has filed him under “Hapless Dupe.” For now, let’s just say that if he hadn’t screwed up so spectacularly then we might never have had Las Vegas‘ subsequent rise is Middle America’s destination of choice.

Posted in history, The Mob, The Strip | 4 Comments

Quote of the Day

Sahara is a dirty hell hole. This is all you need to know.” — Vegas Tripping, naming the minaret-topped casino the worst on the Strip. Congratulations to Sam Nazarian and new minority owner Colony Capital, which really knows how to pick ’em. (Readers’ pick: Imperial Palace, although Caesars Palace fared surprisingly poorly.) With a slew of readers’ and editors’ nods, Wynncore beat off all comers for the Best in Show trophy … except for that Web site issue.

Posted in Colony Capital, Current, Harrah's, Sahara, Steve Wynn, Technology, The Strip | 3 Comments

Play Cosmo, get a car!

Enviro-friendly, too. I want it! (Funny how The Cosmopolitan, of which little was initially expected, looks like the feel-good story of the year, while CityCenter is a continuing disappointment, and Fontainebleau and sundry other projects have fallen on their faces.)

Still desperate. Optimistic proclamations of an enlarged role with MGM Resorts International notwithstanding, actress-cum-restaurateur Eva Longoria‘s troubled Beso was recently facing eviction from Crystals. The litigation surrounding Beso and Eve is already super-ugly. Among the many accusations of dodgy activities is the incorporation of Beso Management LLC on Jan. 4, apparently for the express purpose of filing Chapter 11, which occurred two days later. Even if every allegation made by Mrs. Parker and partner Jonas Lawrence is true, it only reinforces the initial impression that they’ve not been minding the store, leading to their current loss of face. Besides, if you’re so far behind in your rent that a mall as challenged as Crystals is threatening eviction, Beso’s situation must be desperate indeed.

Posted in CityCenter, Cosmopolitan, Current, Dining, Economy, Entertainment, Environment, Fontainebleau, MGM Mirage, Transportation | 1 Comment

What did I just say?

I’m one state closer to making the “under” on my over/under of states likely to put online wagering on the docket this session. Both houses of the New Jersey Legislature have given their approval to a bill that now goes to Gov. Chris Christie for his signature. Based on his rhetoric to date, Christie is likely to veto it; he’s so far not been inclined to provoke a potential showdown with the Justice Department. Unlike recent congressional action that contemplated legalized online poker, the Garden State bill would legitimize intrastate Internet play of practically every casino game you can imagine, including sic bo and red dog … but, gosh, somebody forgot to include faro.

The devil is in the details and Dr. David G. Schwartz has found a few that might play hob with the bill’s chances of getting past Gov. Christie’s desk. In the short term, it provides some economic relief Continue reading

Posted in Atlantic City, Cordish Co., Current, Election, Harrah's, International, Internet gambling, Maryland, Massachusetts, Penn National, Pennsylvania, Racinos, Regulation, Sports, Taxes | 1 Comment

A fit of ‘Peep’

While I personally do not find Holly Madison terribly attractive, the producers of Peepshow are complete and utter dumbf@*!s if they think she’s ‘too fat’ to star in their struggling show. Let’s leave aside the question of Madison’s appearance (and I’m with those who think she could be a bit more zaftig), her name is the only thing holding the doors of the much-downsized burlesque show open. Subtract Madison and we’d be discussing Peepshow in the past tense. Geez, considering the amount of PR and gal-about-towning that Madison has done, keeping Peepshow at the forefront of Las Vegans’ and tourists’ consciousness, Base Entertainment ought to kiss her Continue reading

Posted in Current, Entertainment, Harrah's, Planet Hollywood, The Strip | 2 Comments

Saved!

Illinois‘ casino industry just dodged a bullet the size of a 747 when the lower house failed to bring a gaming-expansion bill to a vote last night. A new Legislature is sworn in today, sending this colossally bad and ill-timed idea back from whence it came. As Wells Fargo analyst Carlo Santarelli added, when reporting the news, “we firmly believe the bill was ill conceived from the start.” Preach it, Brother Santarelli!

“Macau-see, Macau-do.” That’s how reporter Muhammad Cohen characterizes the imitative nature of casino development in Macao. So long as China‘s GDP continues to grow at an 8%+ rate, Macanese casino business appears sustainable. That’s good because the much-mooted economic diversification hasn’t evolved beyond “empty talk., ” according to Cohen, who says the enclave’s manufacturing sector is in a state of collapse. Thanks to the steep casino tax, the Macanese government is sitting upon a huge budget surplus but apparently has little notion of what to except rebate it to citizens and guest-workers alike, in the form of cash grants. Although a second Cirque du Soleil spectacular has been quietly scrapped following the box office struggles of Zaia, other media reports indicate that Franco Dragone‘s $250 million House of Dancing Water at City of Dreams is breaking even and is expected to go into the black this year. And it’s not as though Macao doesn’t have alluring tourist attractions, albeit ones of a subtler and smaller nature than we associate with “casino-based destination resorts,” to dust off an old Steve Wynn coinage.

True Vegas story: A New Year’s Eve reveler fell off Planet Hollywood in the wee hours of Jan. 1 and his body wasn’t found until Continue reading

Posted in Cirque du Soleil, Current, Economy, Entertainment, Florida, Harrah's, Illinois, Internet gambling, Macau, Melco Crown Entertainment, Pennsylvania, Politics, Problem gambling, Racinos, Regulation, Sheldon Adelson, Steve Wynn, The Strip | 4 Comments

Quote of the Day

“Getting it done right and getting it done with quality is the better thing to do … You want to capitalize property tax relief, not political contribution relief.” — Pennsylvania House Republican spokesman Steve Miskin, addressing another probable delay in the awarding of the state’s “resort casino” license.

Posted in Current, Pennsylvania, Politics, Regulation | Comments Off on Quote of the Day