Federal sports-betting regulation bombs

At least one woman was treated with respect yesterday on Capitol Hill and that was the American Gaming Association‘s Sara Slane. We reviewed her prepared testimony yesterday. “Because of the active, robust state and regulatory tribal gaming oversight, gaming is one of the most strictly regulated industries in America. Right now, over 4,000 gaming regulators with budgets that exceed $1.3 billion dollars oversee the gaming industry,” testified Slane. “Just as Congress has refrained from regulating lotteries, slot machines, table games and other gambling products, it should leave sports betting oversight to the states and tribes that are closest to the market,” she told the House committee. She got backup from Nevada Gaming Control Board Chairwoman Becky Harris, who said,“States do a great job in every area including sports betting and we’ve just begun to see the roll out in other states. Nevada has a comprehensive regulatory structure that has been refined over decades, and we have a lot of integrity in our process.” Nor is the AGA an outlier on the idea that the federal government ought to butt out of Continue reading

Posted in AGA, Current, Economy, Law enforcement, Mandalay Bay Massacre, MGM Resorts International, Nevada, Politics, Regulation, Sports betting, The Strip | Comments Off on Federal sports-betting regulation bombs

Quote of the Day

“New luxury guests are willing to spend, but at the same time appreciate good value. They want luxurious elements within the guest experience and they are willing to pay for them. At the same time, they understand value and are happy to forego features from which they derive no benefit.” — hotel strategist Guy Cooke on consumers’ demand for an experiential form of luxury, as well as for eco- and community responsibility.

Posted in Marketing | Comments Off on Quote of the Day

Report from Pennsylvania

Lady Luck Nemacolin continues its losing ways, passing up on Internet gambling licenses. Lady Luckless already balks at paying the fee that would open its casino to non-guests and this latest non-move smacks of the same boneheaded mentality that makes it the most piddling casino in Pennsylvania. Mind you, it’s not alone in its online myopia: Pinnacle Entertainment is passing it up at The Meadows racino. These choices, and a few others, have made seven licenses (one each for slots, table games and poker) available to out-of-state operators. Even a non-American operator like The Stars Group would be eligible, hypothetically.

If you’ve got $4 million per license to play around with and a tolerance for Pennsylvania’s high slot-tax rate, an online license could be yours for Continue reading

Posted in Boyd Gaming, Caesars Entertainment, DFS, Eldorado Resorts, Greenwood Racing, Internet gambling, Las Vegas Sands, Mohegan Sun, Penn National, Pennsylvania, Pinnacle Entertainment, Rush Street Gaming | 1 Comment

Dog days on the Strip

August numbers are in and casinos on the Las Vegas Strip tanked, down 12.5%. Credit Suisse analyst Cameron McKnight called this result “not as bad as feared,” which prompts one to wonder what a worst-case scenario would look like. The core customer, he wrote, remains intact, pointing to only a minor (1%) decline in slot revenue on flat handle. “However, we estimate that gaming only accounts for 25-30% of total Las Vegas Strip casino revenues – which clearly varies by business model and operator,” wrote McKnight, trying to prettify the picture. Mind you, last month was competing with an exceptionally strong August 2017, when gambling revenues were up 21%, propelled by Continue reading

Posted in Boulder Strip, Boyd Gaming, California, Downtown, Economy, Entertainment, Florida, Lake Tahoe, Laughlin, Mesquite, MGM Resorts International, North Las Vegas, Oklahoma, Reno, Tamares Group, The Strip, Transportation, Tribal, Wall Street | 3 Comments

Quote of the Day

“Your brand is how and what your customers and target audiences think and feel when they see or hear your name, your communications, and your stories. It comes across in your tone, manner, images, and interactions.  A properly formed brand style guide makes the brand understandable to all and influences actions, so the brand can come to life at all touchpoints.” — marketing consultant Julia Carcamo on the complexities of brand equity.

Posted in Marketing | Comments Off on Quote of the Day

Culinary, Stevens clash; House lumps sports betting with terrorism

Labor contracts with the Culinary Union have long since expired but three casinos continue to hold out. Phil Ruffin‘s Treasure Island is one but there’s been no animus from the Culinary on that front. Where Derek Stevens is concerned it’s quite a different story. At 5 p.m. today, Culinary members will take to the downtown streets (just in time for live video on the local TV newscasts), marching from Fremont to The D, where they will rally until 7 p.m. This is not the first time the Culinary has taken to the streets against Stevens, who seems to be the most deeply entrenched of the casino owners. The Union’s demands are as follows: “new contract language to provide greater measure of security for members including workplace safety, sexual harassment, subcontracting, automation/technology, and immigration. In addition, Continue reading

Posted in AGA, Architecture, California, Culinary Union, Derek Stevens, Dining, Downtown, Georgia, Law enforcement, Politics, Regulation, Sports betting, Tribal | 1 Comment

Atlantic City: Recovery is real

This week The Press of Atlantic City reported that “the number of visitors to the resort increased by more than 260,000, the casino industry employed nearly 6,700 more people and gaming revenue was up by $54.8 million.” Sounds good to us.  The positive news including gambling-revenue gains of 12% in July and 23% (!) in August. Casino employment passed the 300,000 mark for the first time in almost four years. Greater Atlantic City Chamber President Joseph Kelly said, “The casino industry is and always has been an economic engine for the city, state and region. This economic growth will continue as the casino industry strengthens its commitment to the community through new job training initiatives and employment opportunities.”

Vehicular traffic to the seaside resort town also increased on a sequential basis through the summer months, a possible indicator of  Continue reading

Posted in Atlantic City, Bruce Deifik, Dining, Economy, Environment, Hard Rock International, Macau, Melco Resorts & Entertainment, Sociedade de Jogos de Macau | 1 Comment

FanDuel goes “George”; So long, Lucky Dragon

While the week is young, it hardly seems premature to hail FanDuel as our “George of the Week” after it agreed to honor erroneously generated 750-1 odds on the outcome of yesterday’s Denver Broncos/Oakland Raiders tilt. (Hey, Las Vegas, how are you liking those 0-3 Raiders now?) Anthony Prince saw the glitch-born 750-1 line and put down a $110 wager that will now bring him winnings of $82,000. Other computer misfires caused betting disputes for FanDuel patrons. The company took the high road — after a little chit-chat with New Jersey gambling regulators — saying, “Above all else, sports betting is supposed to be fun. As a result of a pricing error this weekend, it wasn’t for some of our customers.” One hopes that FanDuel is now vetting its software … and considering the virtues having odds set by human beings.

“These kinds of issues are rare, but they do happen. So, this one’s on the house. We are paying out these erroneous tickets and wish the lucky customers well.” Translation: Continue reading

Posted in Lucky Dragon, Marketing, New Jersey, Resort fees, Sports, Sports betting | Comments Off on FanDuel goes “George”; So long, Lucky Dragon

MGM: Riding out the storm

As Golden Week nears in Macao, hotel rooms are sold out at all Wynn Macau properties. MGM Grand Paradise has one night open while struggling MGM Cotai has three nights of vacancies (and this without its full complement of rooms). Having saturated the market with hotel rooms, Sands China has seven nights’ worth of vacancies at Venetian Macao, Cotai Central and new show horse Parisian. In related news, companies promoting sustainability (like MGM Resorts International) will have a harder time of it now that China has decided to stop accepting recyclables from the U.S., another casualty of the current trade war.

MGM could simply beat investors’ expectations if it meets its guidance, particularly on the Las Vegas Strip. That’s the view of Continue reading

Posted in Caesars Entertainment, Downtown, Environment, Hard Rock International, Las Vegas Sands, Macau, Marijuana, MGM Resorts International, Ohio, Oklahoma, Taxes, The Strip, Wall Street, Wynn Resorts | 1 Comment

Louisiana heats up; Pilgrimage to Plains

Louisiana gamblers were living large in August, leaving 9% more than last year in the slots and on the tables, some $212 million in total. This was especially good for Caesars Entertainment (+12%) and even more so for Boyd Gaming (+13%). The loudest “Boom!” came from the Lake Charles market, exploding 18.5% higher. The Golden Nugget, surging 30%, caught and passed L’Auberge du Lac (up 11%). The Nugget grossed $29 million, L’Auberge $27 million. Delta Downs leapt 27.5% to $15 million but Isle Grand Palais lost business, down 2% to $8.5 million. You think Caesars isn’t chagrined that Gary Loveman evacuated the Lake Charles market in order bankroll a failsino in Biloxi?

The storm-battered Baton Rouge market didn’t share in the statewide prosperity. L’Auberge Baton Rouge did best by coming in Continue reading

Posted in AGA, Boyd Gaming, Caesars Entertainment, Churchill Downs, Eldorado Resorts, Environment, Georgia, GLPI, history, Pinnacle Entertainment, Politics, Regulation, Tilman Fertitta, Tropicana Entertainment | Comments Off on Louisiana heats up; Pilgrimage to Plains

Big Brother gets caught

In what might be the improbable casino scandal ever, Rivers Casino stands accused of using the eye in the sky to capture personal information from the cellphone screens of two patrons. Why? Supposedly to pass the data on to a vindictive co-conspirator. Text messages and e-mails were supposedly captured from Julie Capone and Hayley Clerici as they played at Rivers. The two women are each seeking $35,000 in damages. Apparently the information being sought was Clerici’s “personal relationships” and “personal spending habits,” with the pursuer being her ex-husband. In addition to the allegations against him, his attorney, Dennis McCurdy is alleged to have served a “sham subpoena” on Rivers to get the information. An anonymous Rivers security supervisor is also charged with Continue reading

Posted in International, Internet gambling, Japan, Kazuo Okada, Movies, Pennsylvania, Philippines, Rush Street Gaming, Security, Technology | Comments Off on Big Brother gets caught

Boyd captures Valley Forge; An historic first at the Plaza

Boyd Gaming is officially in the Pennsylvania market, having closed its $280.5 million purchase of Valley Forge Casino Resort. The company now gets to grapple for a piece of the crowded Philadelphia market. And don’t think Harrah’s Philadelphia won’t tout its Total Rewards as superior to controversy-enshrouded B Connected. (Boyd really kicked over a hornet’s nest when it redid that loyalty program mid-year.)  Boyd plans to enlarge the 600-slot, 50-table casino floor, adding 250 slots and a FanDuel sports book. As Boyd spokesman David Strow said, Continue reading

Posted in Boyd Gaming, Caesars Entertainment, Charity, Dan Gilbert, Downtown, Greenwood Racing, Internet gambling, Iowa, Las Vegas Sands, Marketing, Massachusetts, Nebraska, Penn National, Pennsylvania, Sports betting, Tamares Group, Technology, Tribal, Wynn Resorts | 2 Comments

Talking Stick mystery solved, sorta

Talking Stick is finally speaking, after having kept mum about a power failure that kept the casino closed for over a month and cost it god knows how many millions in revenue. It will reopen on Sept. 24 and promotions targeted at gamblers will kick in on Oct 1. After all, Talking Stick has to woo back all those players who were taking their business elsewhere while it was dark. It will also launch a festival of Eighties rock that includes Continue reading

Posted in Arizona, Caesars Entertainment, Churchill Downs, Entertainment, Indiana, Japan, Kentucky, Nevada, Problem gambling, Regulation, Technology, Tribal, Wynn Resorts | Comments Off on Talking Stick mystery solved, sorta

Quote of the Day

“I said I would run America like a business. That business happens to be a Waffle House at 2 a.m.” — Alec Baldwin as Donald Trump on Saturday Night Live. Better a Waffle House, at any hour, than a Trump-branded casino.

Posted in Donald Trump | Comments Off on Quote of the Day

The mystery of Talking Stick; Okada strikes again

On August 11, the latest in a series of monsoons wiped out the primary and backup generators at Talking Stick Resort. The casino was expected to reopen later last month but hasn’t, leaving some asking questions. Talking Stick Resort Public Relations Director Ramon Martinez told a local Fox News affiliate that the casino would be closed indefinitely after being flooded. Fortunately, he said, all hotel guests were accommodated elsewhere. Five tournaments, including the Arizona State Poker Championship, which some players had paid $2,200 to enter, fell victim to the closure, which was expected to last at least until August 19.

Talking Stick guests like honeymooner William Malone, meanwhile, are confirming bad memories that will last a lifetime. “They left us on the sidewalk for over three hours. We had to beg to go back inside to use the restroom,” he told AZFamily.com. “No buses; no nothing. Pouring down rain, wind blowing.” Poker player Angela Jordison added, “I was on the fence on if I was coming this year, and then I decided last minute, I paid an over-inflated flight, and then this all happened.” We have a feeling that Talking Stick will have to invest in a good PR agency or maybe a lot of comps (or possibly both) after this fiasco. Continue reading

Posted in Arizona, Caesars Entertainment, Dan Gilbert, Detroit, International, Kazuo Okada, Ohio, Philippines, Technology, Tribal | Comments Off on The mystery of Talking Stick; Okada strikes again

MGM Springfield a hit; Prolonged anxiety for Wynn

We’ve become so inured to casinos highballing attendance figures that it comes as a pleasant surprise when one opens to business that exceeds expectations. Such is the case with MGM Springfield, which is seeing 50,000 customers per weekend day and 25,000 on weekdays. For the moment MGM Resorts International is being cagey about the gross and September’s revenue report won’t give us a full picture, the casino having opened partway through the month. As casino prexy Mike Mathis said, “Nothing meaningful, in our view, can be taken from such a short window.” The news, however, must deal a blow to Mohegan Sun and Foxwoods Resort Casino, who are stuck in the mud in East Windsor with no sign of their slot barn, er, satellite casino being anything more than a pipe dream anytime soon.

The MGM casino does have two problems. One is Continue reading

Posted in Dining, Entertainment, Environment, Foxwoods, Macau, Massachusetts, MGM Resorts International, Mohegan Sun, Regulation, Sexual misconduct, Steve Wynn, The Strip, Wynn Resorts | Comments Off on MGM Springfield a hit; Prolonged anxiety for Wynn

Shelter from the storm; Eldorado enters Atlantic City

Looking for someplace to ride out the storm. Ocean Resort is full through September 15 but comped rooms will be available after that. “We completely understand the concern for families and the community during times like this, so we want to do our part by providing somewhere safe, warm and dry to those impacted by Hurricane Florence,” said owner Bruce Deifik. If you’ve got a driver’s license and proof that you’re in an area impacted by Florence that’s your ticket to a free stay at Ocean Resort. Deifik is to be commended for his philanthropy — and for giving many people Continue reading

Posted in Atlantic City, Bruce Deifik, Carl Icahn, Charity, Churchill Downs, Eldorado Resorts, Entertainment, Environment, International, Internet gambling, Lake Tahoe, Laughlin, Mohegan Sun, Penn National, Pennsylvania, Pinnacle Entertainment, Regulation, Reno, Rush Street Gaming, Technology, The Strip, Wynn Resorts | Comments Off on Shelter from the storm; Eldorado enters Atlantic City

Quote of the Day

“We have banks of computers in the break room, but many employees have challenges accessing them. They don’t know how to use a keyboard or a mouse. That still exists. Everybody doesn’t work on the East or West Coasts, and we’re not all on Slack.” — Hollywood Casino Baton Rouge Vice President of Human Resources Robin Schooling on the digital divide.

Posted in Louisiana, Pennsylvania, Technology | Comments Off on Quote of the Day

MGM cuts the cheese; Adelson has a heart

Earlier this week MGM Resorts International made a flatulent public-relations move. It offered, in lieu of siccing process servers on some 1,000 Mandalay Bay Massacre victims, that it would donate $500 each to charity. That’s right: A company that made $2 billion in profit last year is offering a few thousand in recompense. As one commentator put it, “A failing of the corporate mindset is that once lawyers are consulted, their advice is doomed to be followed. PR, your marketing people and your customers could be screaming in your face that what you are going to do is the stupidest thing in the history of free enterprise, a disaster on an untellable scale. But you’ve paid for the legal advice so by goodness you’re gonna follow it!” And never mind that, Continue reading

Posted in Architecture, Caesars Entertainment, Charity, Japan, Las Vegas Sands, Macau, Mandalay Bay Massacre, MGM Resorts International, Sheldon Adelson, The Strip | 1 Comment

Atlantic City booms

Casino revenues in Atlantic City were up an astounding 21% in August, with only a 2% decrease in revenue at the incumbent gambling houses. Sports betting was also a hit, grossing $95 million. (Some predict it could surpass Las Vegas by 2023.) This month will provide the true test of Boardwalk sports betting as the NFL season kicks into high gear and MLB playoffs loom. Caesars Entertainment lost market share, down to 29%, and is spending less on promotion. This raises the chicken-and-egg question of whether Caesars is getting less business because it cut back on marketing or vice versa. CEO Mark Frissora has no great love for Atlantic City and his cut-and-run strategy would seem to reflect this.

Overall, Atlantic City was a vindication of Continue reading

Posted in Atlantic City, Bruce Deifik, Caesars Entertainment, Dan Gilbert, Detroit, Economy, Eldorado Resorts, Greenwood Racing, Hard Rock International, Internet gambling, Las Vegas Sands, MGM Resorts International, Mohegan Sun, Penn National, Pinnacle Entertainment, Resort fees, Rush Street Gaming, Tilman Fertitta, Tropicana Entertainment, Wall Street | 2 Comments