{"id":21427,"date":"2018-04-02T06:07:16","date_gmt":"2018-04-02T14:07:16","guid":{"rendered":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/?p=21427"},"modified":"2018-04-02T06:07:54","modified_gmt":"2018-04-02T14:07:54","slug":"21427-2","status":"publish","type":"post","link":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/21427-2\/","title":{"rendered":"Quote of the Day"},"content":{"rendered":"<p>\u201cCandidly, there\u2019s no better example of how <em>not<\/em> to please a customer than how <strong>MGM<\/strong> and <strong>Caesars<\/strong> handle their slot departments.\u00a0It\u2019s not that <img loading=\"lazy\" class=\"alignleft size-medium wp-image-3810\" src=\"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-content\/uploads\/2010\/06\/slots-300x151.jpg\" alt=\"\" width=\"300\" height=\"151\" srcset=\"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-content\/uploads\/2010\/06\/slots-300x151.jpg 300w, https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-content\/uploads\/2010\/06\/slots-150x75.jpg 150w, https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-content\/uploads\/2010\/06\/slots.jpg 370w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>we\u2019ve gone through a change; it\u2019s that the rest of the world has changed and we have not &#8230; Late fees on a video cassette are like resort fees and parking fees are now in hotels\u2014something you do for revenue, but is not necessarily pleasing to the customers&#8230; If you forget the customer, you\u2019re doomed &#8230; It makes spreadsheet sense, but it doesn\u2019t make emotional sense. And gambling is an emotional business. If we forget that, we\u2019ll be just like <strong>Blockbuster<\/strong>.\u201d &#8212; <em><strong>John Acres<\/strong>, <a href=\"http:\/\/ggbnews.com\/issue\/vol-16-no-13-april-2-2018\/article\/seminar-views-floor-of-the-future\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"broken_link\">on the future of the slot floor<\/a><\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cCandidly, there\u2019s no better example of how not to please a customer than how MGM and Caesars handle their slot departments.\u00a0It\u2019s not that we\u2019ve gone through a change; it\u2019s that the rest of the world has changed and we have &hellip; <a href=\"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/21427-2\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":4047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7,11],"tags":[],"_links":{"self":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/21427"}],"collection":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/comments?post=21427"}],"version-history":[{"count":2,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/21427\/revisions"}],"predecessor-version":[{"id":21429,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/21427\/revisions\/21429"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/media\/4047"}],"wp:attachment":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/media?parent=21427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/categories?post=21427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/tags?post=21427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}