{"id":3278,"date":"2010-05-24T15:30:54","date_gmt":"2010-05-24T23:30:54","guid":{"rendered":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/?p=3278"},"modified":"2010-05-24T15:30:54","modified_gmt":"2010-05-24T23:30:54","slug":"it-never-hurts-to-complain","status":"publish","type":"post","link":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/it-never-hurts-to-complain\/","title":{"rendered":"It never hurts to complain"},"content":{"rendered":"

\"\"We’ve been hearing the odd grumble or three about B.B. King’s Blues Club<\/strong>, but one intrepid LVA<\/em> reader decided to go a bit farther than that. After posting it on our site, he forwarded his missive to various corporate powers that be. Lo and behold, what follow is the very candid response he received:<\/p>\n

Thank you for taking your time to email us about your experience at our BB King’s<\/a> in Las Vegas<\/strong>. I started BB King’s here in Memphis<\/strong> 19 years ago and I assure you I do understand and empathize with you regarding our product in Las Vegas.<\/em> We are working daily to try and improve our product. It has been more difficult to produce an authentic experience there than any other location we have due to the union and the “lack of soul” in Las Vegas. We are about to move a Memphis “house band” out there starting June 2nd<\/strong> which will improve the music product significantly. We are working through the service issues and we are getting better although it is far more difficult to terminate employees for poor performance\u00a0because we must abide by the Mirage<\/strong>‘s collective bargaining agreement. If we can do anything to make up for your poor experience please feel free to email me or call me on my cell phone listed below and I will be happy to try and accomodate [<\/em>sic] you.<\/em><\/p>\n

I hope you have a great week-end.<\/em><\/p>\n

Tommy Peters<\/strong>, President<\/strong><\/em><\/p>\n

BB King’s Blues Clubs<\/strong><\/em><\/p>\n

I’d call that customer service of the first order. Well done, all!<\/p>\n","protected":false},"excerpt":{"rendered":"

We’ve been hearing the odd grumble or three about B.B. King’s Blues Club, but one intrepid LVA reader decided to go a bit farther than that. After posting it on our site, he forwarded his missive to various corporate powers … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[18,4,11,9],"tags":[],"_links":{"self":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/3278"}],"collection":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/comments?post=3278"}],"version-history":[{"count":1,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/3278\/revisions"}],"predecessor-version":[{"id":3280,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/3278\/revisions\/3280"}],"wp:attachment":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/media?parent=3278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/categories?post=3278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/tags?post=3278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}