{"id":386,"date":"2009-04-07T10:16:00","date_gmt":"2009-04-07T18:16:00","guid":{"rendered":"https:\/\/www.lasvegasadvisor.com\/blogs\/dmckee\/index.cfm\/2009\/4\/7\/Golden-customer-service"},"modified":"2010-10-21T13:29:56","modified_gmt":"2010-10-21T21:29:56","slug":"golden-customer-service","status":"publish","type":"post","link":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/golden-customer-service\/","title":{"rendered":"‘Golden’ customer service"},"content":{"rendered":"

Kudos to Mark Brandenburg<\/strong>, the managing partner of the Golden Gate<\/strong>. His frequent on-site presence and accessibility to guests really brightened the experience of some recent Vegas visitors. They’d had multiple bad experiences at Binion’s Gambling Hall<\/strong> and the Four Queens<\/strong>. (So much for the new service ethic that Terry Caudill<\/strong> supposedly brought when he purchased those Downtown institutions.) By contrast, their stay at the Gate was distinguished by good customer service, and by Brandenburg’s gracious and good-humored interventions on their behalf.<\/p>\n

\"\" They also give the Gate praise for its ginormous Cobb salad — haven’t tried it myself, but maybe I should — among other gustatory pleasures. (Could it be bigger than the Peppermill<\/a>‘s banana split? That thing’s the size of Palazzo<\/strong>.) There was less praise for other Downtown casino restaurants, including one that served what is described as shoe leather masquerading as fish.<\/p>\n

Back when I profiled it for Casino Executive<\/em> Magazine (R.I.P.), the Golden Gate was by far the most charming of the Downtown casinos. I’m glad to hear that, in this age\u00a0 of mega- and meta-, the “small is beautiful” mindset is still paying dividends. If you want to see “old” Vegas in the truest and best sense of the term, it’s the place to go.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kudos to Mark Brandenburg, the managing partner of the Golden Gate. His frequent on-site presence and accessibility to guests really brightened the experience of some recent Vegas visitors. They’d had multiple bad experiences at Binion’s Gambling Hall and the Four … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[18,51],"tags":[],"_links":{"self":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/386"}],"collection":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":1,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/386\/revisions"}],"predecessor-version":[{"id":4919,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/386\/revisions\/4919"}],"wp:attachment":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/media?parent=386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/categories?post=386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/tags?post=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}