{"id":736,"date":"2008-09-30T17:23:00","date_gmt":"2008-10-01T01:23:00","guid":{"rendered":"https:\/\/www.lasvegasadvisor.com\/blogs\/dmckee\/index.cfm\/2008\/9\/30\/Steamed-at-Suncoast"},"modified":"2008-09-30T17:23:00","modified_gmt":"2008-10-01T01:23:00","slug":"steamed-at-suncoast","status":"publish","type":"post","link":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/steamed-at-suncoast\/","title":{"rendered":"Steamed at Suncoast"},"content":{"rendered":"

Every so often, both Jean Scott<\/strong> and I yield the floor to casino customers who have a beef with The Man. One such gentleman approached me today and, with his permission, I am reprinting his letter, which he has also shared with Jean and with the Las Vegas Review-Journal<\/em>'s Heidi Rinella<\/strong>. I've made a couple of discreet elisions and bold-facings but otherwise you are reading the letter as I received it.<\/p>\n

"I had a major incident concerning a comp\/coupon I received in the mail early in September that I feel I need to relate. This incident made me 98-degrees angry. Please read the following as I attempt to explain …<\/em><\/p>\n

"Early in September, I received a coupon from Suncoast<\/strong> for a $50 credit for dinner at the newly-opened Salvatore's Restaurant<\/strong> in the Suncoast Casino. I decided to go over there tonight to redeem this coupon, have a nice dinner and gamble for a few hours afterwards. When I approached the maitre d', I asked for a table for one (I am single) and informed them I had an offer I received in the mail. After about a 10-minute wait, I was ushered to a booth located in the back corner of the room, a location I really did not mind. I was brought a menu and wine list and a glass of water. The restaurant was not crowded … However, I was refused service: I waited a good 25-minutes before I walked out without having anyone approach my table to take my order. As a matter of fact, no one approached my table. No waiter\/waitress. No busboy. No bread sticks. No acknowledgement. I was left there and forgotten.<\/em><\/p>\n

"I then went over to the Club Coast<\/strong> booth across the casino floor and asked to speak to a manager. I was given a Supervisor after I was told the manager was off-duty. Not a problem. The Supervisor offered to make a call to the restaurant owner and I was told to wait a few minutes while a representative from the restaurant would come over to offer an explanation\/apology.<\/em><\/p>\n

"Finally, after several long minutes, the Assistant Slot Shift Manager came over to apologize. The restauarnt<\/em> [sic] personnel didn't even care enough to come over to discuss this matter. The Slot Shift Manager … was gracious and apologetic, and offred<\/em> [sic] to comp me and a friend a meal on a subsequent visit. I told him — and on this I will stand on — that I would never step foot in Salvatore's again, and I will not come back to gamble at any Coast Casino as long as that restaurant remains in the confines of Suncoast. I then proceeded to go to Red Rock Casino<\/strong>, where I had a quick meal and gambled a few hours.<\/em><\/p>\n

"I cannot believe how I was treated at Salvatore's. If they didn't want to serve me, they should not have shown me a table. And, they should not have been part of this comp! I am not only angry, but offended, and consider this offer a cheesy way of getting me into the casino.<\/em><\/p>\n

"They have lost a valuable customer."<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Every so often, both Jean Scott and I yield the floor to casino customers who have a beef with The Man. One such gentleman approached me today and, with his permission, I am reprinting his letter, which he has also … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60,18],"tags":[],"_links":{"self":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/736"}],"collection":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/comments?post=736"}],"version-history":[{"count":0,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/posts\/736\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/media?parent=736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/categories?post=736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lasvegasadvisor.com\/stiffs-and-georges\/wp-json\/wp\/v2\/tags?post=736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}