In late 2015, Caesars Entertainment launched a check-in-kiosk pilot program at The LINQ, Flamingo, and Caesars Palace.
Much like airline and rental-car kiosks, guests input their reservation number into the kiosk, or use their driver's license, passport, military ID, or other government-issued ID (all required to complete the process) to pull up the reservation. The guest pays with a credit or debit card, then verifies the type of room. The kiosk finally issues the room key.
If housekeeping hasn't made up the room by check-in time, the kiosk processes the transaction, assigns the room, and sends the guest a notification when the room is ready; the guest returns to the kiosk to get the room key card.
Additionally, guests who book their reservation directly through Caesars.com can start checking in at home, either online or via Caesars Entertainment’s Play by Total Rewards mobile app; they receive a notification to proceed to the kiosk to get their keys when their room is ready.
The kiosks, according to a Caesars' spokesperson, has cut wait times up to half during certain times of the day and days of the week.
The pilot program as so successful that Caesars installed the kiosks at Bally's, Paris, Harrah's, the Rio, and Planet Hollywood by the end of 2016.
As for MGM Resorts, high-tech Aira (which features "smart rooms") also offers the automated check-in kiosk and plans to introduce them at other properties.