Me, my sister, my husband and brother-in-law all signed up (end of June) and redeemed this coupon simultaneously for a total of $100 in free play between us. My hubby turned his free play into $240 (woo-hoo!!) I turned mine into ZERO (boo!!).
If they have changed their policy on this coupon it must have just been recently. It doesn't surprise me they were rude though, I have read Venetian's revenues are down and that tends to put a damper on employee morale.