Was in Vegas last week and went over to Paris to use the ACG "free upgrade to VIP" coupon to Anthony Cools. The lady at the box office hadn't seen it before, and I told her just to follow the code on the back.
Well, she still couldn't figure it out, and neither could the other person working the booth. So, they called the manager, and she wasn't smart enough to figure it out either. So they said they'd have to look into it. They photcopied the coupon, said they would call me when they figured it out, and then it would be taken care of.
Guess what? No phone call...Shocker! So I dragged myself back down there for the Tuesday show (which is the only one I could attend), and of course, different people were at the box office and had no idea what I was talking about. So I didn't see the show.
I guess what I'm ticked about is that the coupon was perfectly legitimate, and they admitted as such. so why didn't they just upgrade me as per the coupon and resolve the issue at their own discretion. Why was I denied the ticket? So it's my fault the morons don't know what they're doing?
I'm just agitated by it as I have wanted to see the show for some time, but my wife doesn't. Since I was out there on my own for a few days, I thought this would be my chance...oh, well.
Now I'm probably not going to give them any money for anything else, which sucks because we love Jersey Boys...
Just typial poor customer service by the folks from Caesars, I guess.
Bushman
Well, she still couldn't figure it out, and neither could the other person working the booth. So, they called the manager, and she wasn't smart enough to figure it out either. So they said they'd have to look into it. They photcopied the coupon, said they would call me when they figured it out, and then it would be taken care of.
Guess what? No phone call...Shocker! So I dragged myself back down there for the Tuesday show (which is the only one I could attend), and of course, different people were at the box office and had no idea what I was talking about. So I didn't see the show.
I guess what I'm ticked about is that the coupon was perfectly legitimate, and they admitted as such. so why didn't they just upgrade me as per the coupon and resolve the issue at their own discretion. Why was I denied the ticket? So it's my fault the morons don't know what they're doing?
I'm just agitated by it as I have wanted to see the show for some time, but my wife doesn't. Since I was out there on my own for a few days, I thought this would be my chance...oh, well.
Now I'm probably not going to give them any money for anything else, which sucks because we love Jersey Boys...
Just typial poor customer service by the folks from Caesars, I guess.
Bushman