Caesar’s Rewards

My son has issue with Caesar's Rewards.He was short a few credits to maintain Diamond status.Caesars credit card agent told him he could maintain if he spent $1000 on card.He did plus some.Now he is told all credits not posted due to possessing.The date of transaction should still have been posted.Customer service has no clue.He was on phone two hours.They told him to call rewards desk.Apparently rewards desk has limited bussiness hours.He never has  got a host.Has had diamond status several years A lot of hotel match which has been a problem too.Still get comped rooms.Yet without Diamond pay F--- resort fee.

Any advice?

Please note I changed from using Patricia to Patsy same old 81 year old Vegas lover

Got it, Patricia/Patsy.  Thanks for the notification.

Candy

Yes, stop playing at Caesars properties and in general, quit giving your money to greedy casino megacorporations that suck your blood and give you nothing in return.

I have continually stayed away from Caesars, MGM, Wynn, everything on the Strip blah blah because they offer shitty gambling and sky-high prices for everything--and they give you little or nothing in return.

Add up all the money you've spent at any one of those megacorporations. Now ask yourself how any other company--selling anything--would treat you if you spent that same amount with them. They'd be rolling out the red carpet for you. They'd send a limo to fetch you from the airport. They'd send you flowers on your birthday. But all Caesars will do is agree to not charge you a ripoff resort fee that they shouldn't charge anyone.

In fact, I would tell anyone who asks to give up corporate casino gambling and find something a lot more fun to do.

Thanks for feedback.I am seriously looking at Rio.With LVA promo no resort fee.Online we could get a suite for 7 nights 2 queen less then $600 total.Downside I do like some of the strip dining.My walking not the greatest at my age.

I also go downtown every visit.Back in 1990's stayed at Golden Nugget .Rates not as good now.At the time closer to my good friends apartment.She's passed now.I do love LVA downtown promotions.Especially Binions Steak House.

So sorry this happened, Patsy.

Credit card transactions run on their own timing.

Your son believes he made $1000 in cc charges in time for the processing by the cc company and the subsequent grinding of wheels to mesh with the Caesars Players Club by or before January 31st to qualify him for Diamond for 2026.    

If he thinks he made the charges in time for Caesars to have received that information and to have processed it properly within their players club system, that is what he should be able to argue to...somebody at Caesars.

Good luck to him.  Hope he gets it worked out.

Candy

Get a statement copy from the CC company, as you noted they should have transaction dates for any and all charges. If those predate the tier status switchover date ( tier credits revert on Jan 1 but tier status is valid until Jan 31 from the previous year's earnings), then he should be able to get this corrected. You'll have to have somebody willing to fight these CET guys with some proof..good luck.

Thanks.He is in battle mode with Caesar's.Last told he has to talk with rewards desk.Credit card agent dumb.Customer service agent dumb.I don't know all the details.My son is a Associate Judge for state of California.He will argue his case.

If your son is talented enough to be an associate judge in California (meaning he's either on the state supreme court or the state court of appeals), he surely has too much sense to get bogged down arguing with Caesars about his points tier status.