After many years staying at Fitz, this was my first at the D.
The Casino has improved, better tables, etc. I would suggest they turn down the volume on the music- it is actually uncomfortable.
We stayed in an unremodeled room, so I can't comment on the new ones.
There are some minor issues in the hotel which, individually, would not generate any comment, but taken together concern me that service will suffer in the hotel:
1-For the first time, I asked for a high room and was told no- despite acknowledgement there were rooms.
2- The water pressure has been reduced
3- the toiletries have been reduced
4- They removed the bench at the valet pickup, letting their somewhat older crowd stand in the heat while they wait for the car
5- They appear to have reduced the number of valets, making 4 worse.
I'll try them one more time. If it continues, I'll go elsewhere
The Casino has improved, better tables, etc. I would suggest they turn down the volume on the music- it is actually uncomfortable.
We stayed in an unremodeled room, so I can't comment on the new ones.
There are some minor issues in the hotel which, individually, would not generate any comment, but taken together concern me that service will suffer in the hotel:
1-For the first time, I asked for a high room and was told no- despite acknowledgement there were rooms.
2- The water pressure has been reduced
3- the toiletries have been reduced
4- They removed the bench at the valet pickup, letting their somewhat older crowd stand in the heat while they wait for the car
5- They appear to have reduced the number of valets, making 4 worse.
I'll try them one more time. If it continues, I'll go elsewhere