Originally posted by: David Miller
Agreed, a host can issue discretionary comps, reservation agents can not. I personally have never had a reservation agent tell me I had no offfers and later found out that I did - it has never happened to me. These agents have access to all of your information concerning offers which is necessary for those who wish to make reservations for a future stay. Even though it is the end of September, my reservation agent was able to tell me of my Nov/Dec offers that I had/have. But, if you are unsure, ask to speak with a host. Even though they have the same information as a reservation agent will have, the can give discretionary comps, if warranted.
Not to belabor the point, but a reservation agent cannot see the action you've given the casino. That's why you want to talk to a host. Furthermore, if during your stay, you give them reasonable action, it's always a good idea to see if you can get any additional room charges (or food) comped away.
There are also times when the action you gave them is too recent to have generated an offer. I got three nights back in May directly from a host in that fashion.
I follow the Queen of Comps' advice. It NEVER hurts to ask!