I didn't feel it was so much a matter of poor customer service as a communication problem. t checkin my clerk should have askedif I was driving and then made sure that I understood that to get out of the garage without paying I would need that parking pass. Hell, at valet, they should have told me pickup anf dropoff weren't the same location. It was no big deal that first morning, it just would have been easier if I had known all the rules.
Good Luck!
Ric at Joes
Good Luck!
Ric at Joes