Some new policies with check in and not for the better. We just got back from Englebert Humperdink and he was great what a showman I was leery going in but I would def go to see him again.
After standing in line for the room we were told we couldn't check in til after 4. unless you are a diamond or higher. I tried to verify a blocked connecting room and was told come back after 4 we won't do anything til them. Ok 4:10 and the line is blocks long 40 minutes later got to the front. They got our 2 rooms while I got luggage from bell desk. Oh no ours wasn't ready but friends was , not a big deal. We went up to dump all the luggage in one room and notice a do not disturb sign on "our connecting" room , the maid was cleaning next door and I went to talk to her. Nope she just cleaned "our connecting " high priority and the people moved in. WHAT? Called to the front desk and got the runaround .
People were very hot under the collar standing in those long lines. We were mad no promised room. We left the room about 5:30 and no lines .. I stopped at the concierge and asked if my room was ready, no record of me. OK>>>>>>>>>>>> 3 lines later and I still don't have my room. I was starving so we left for dinner . Man they are really messed up. The PR person directing the huge check in line said it was a new policy because people were checking in at 8 am and it messed up the maid. WHAT///// I can see not allowing folks to check in to early, but after standing in the first line don't you think they could have at least taken our CC info to cut the wait at 4 , but nope. Telling EVERONE to come back at 4 was just plain stupid
PS they also down graded the bath products 1/2 the size and generic.
After standing in line for the room we were told we couldn't check in til after 4. unless you are a diamond or higher. I tried to verify a blocked connecting room and was told come back after 4 we won't do anything til them. Ok 4:10 and the line is blocks long 40 minutes later got to the front. They got our 2 rooms while I got luggage from bell desk. Oh no ours wasn't ready but friends was , not a big deal. We went up to dump all the luggage in one room and notice a do not disturb sign on "our connecting" room , the maid was cleaning next door and I went to talk to her. Nope she just cleaned "our connecting " high priority and the people moved in. WHAT? Called to the front desk and got the runaround .
People were very hot under the collar standing in those long lines. We were mad no promised room. We left the room about 5:30 and no lines .. I stopped at the concierge and asked if my room was ready, no record of me. OK>>>>>>>>>>>> 3 lines later and I still don't have my room. I was starving so we left for dinner . Man they are really messed up. The PR person directing the huge check in line said it was a new policy because people were checking in at 8 am and it messed up the maid. WHAT///// I can see not allowing folks to check in to early, but after standing in the first line don't you think they could have at least taken our CC info to cut the wait at 4 , but nope. Telling EVERONE to come back at 4 was just plain stupid
PS they also down graded the bath products 1/2 the size and generic.
