Vegas Hotel/Resorts Still Don't Get It... I copied this from another part of the LVA forum. I just had to repost it here to see what you guys thought. Am I alone on this. I was replying to the first post. The quote is regarding Harrah's (what a surprise) and Stations. Yes, I'm a bitter fvck and I admit it. But I should be. Thanks.
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What happens is the bean counters determine that profits aren't high enough so they cut costs. Those costs are everything from fat departments (which should be cut) to down grading machines and table game rules and cutting comps. But what the idiots forget is it's the comps that keep people coming in the doors to begin with. Cut the payouts too much, and/or cut the comps so thin and the people can't justify gambling because the money doesn't go far enough. Therefore they either stop playing all together or find a casino that's more player friendly.
Gee, ya think cutting comps and odds to the players, and chasing away long time players has anything to do with Station's being in bankruptcy and ripe for a take over??? Well that combined with the greed and egos of the Fertitta family might have had something to do with it.
First of all, I never understood how a casino company could go bankrupt. Christ, owning a casino is a license to print money, yet many of them forget to turn the printing press on (Trump is a real genius in this area). Secondly, I have no respect at all for a casino company that does go bankrupt, recession or no recession.[/B][/I]
Thank you. I couldn't have said it better myself.
I'm still in shock that the customer satisfaction for people visiting Vegas is in the 90% range. If some of these people knew how bad they were being screwed, and how little respect the casino/hotels had for them, satisfaction would be at 40%.
When I walked into the Trop the other day, the guy at the slot club was trying to sell me a "$50 for $20" deal at a promo slot machine with a payback of about .01 cents on the dollar. If you lose, you get to choose a trinket worth about .30 from the slot case. Get real.
And some parts of these casinos are so dirty, they'd scare a stray dog back to the street. Some of these parking structures and elevators are horrifying-graffitti, dirt, stink, and parts of which that have gone uncleaned for what I would think years in many cases.
Would these owners let their own house or parking garage look like this? I don't think so.
They have no integrity or pride in their establishment IMO. How many times have you walked by dried-up, heat-fried, two week old vomit in a Vegas parking structure?
They should have someone on this immediately if you ask me.
The parking structure is still part of the resort.
These casino/hotels on the strip are in an all-out attempt to bleed you dry from the moment they come into contact with you until you leave.
Overpriced on shows, short-payed on games combined with poor customer service leaves me wondering just how much people are willing to put up with.
IMO, there should be a form on every table of the gaming area where you can rate the service of the employees, and every employee would wear a name and a number on their badge, and customer ratings should be tied into the pay structure.
Casinos and employees need to understand that people are fairly sensitive to how they get treated at a resort. Good, pleasant dealers, bosses and hosts retain business and cost nothing. What a concept.
My opinion is most of the strip-joints, and others now see the consumer as a wallet/purse, and their goal is to get as much out of it as possible with almost complete disregard to customer satisfaction. They only realize their philosophy is misguided when people stop coming.
