Gambling - New address = new slot club account??

suecasey

Jun 28, 2011
9:17am

"Harrahs has over three hundred people with my exact name."

I bet they don't all have your same birthday, though.

Here's what happens when a prospective new sign-up comes to the rewards center at Station Casinos. They present a drivers license, and we do a search for the name and birthdate. If we find one or more, we question the person -- did you live in NY before moving to Florida? or whatever is appropriate at the time. Yes, you could lie and say "no," but I cannot stand liars.

If we find a person has 2 accounts already (for example, one with a NY ID and one with a FL ID), we look at the accounts, see how many points are in each and which is being used more. If both accounts have a significant number of points, we can have the points merged into the more active account. We then put a note in the other account that says "do not issue this card, and do not mail to this account," or something to that effect. In other words, we do not permit people to have more than one active account.

drmilled

Jun 28, 2011
9:45am

Block User

I am always amazed at the people who will try almost anything to abuse something, as long as they benefit. If I owned a casino and found someone who had multiple accounts I would remove their points and them from the system. I abhor a thief and cheaters fall into the thief category with me. As for the " If you ain't cheating, you ain't trying" reply, how asinine can you be?

suecasey

Jun 28, 2011
11:41am

Block User

I, too, hate cheaters. However, most of the time when people are discovered to have 2 or more accounts, they aren't even aware of it. Or, they show us more than one players card and ask us why they have different numbers and which one they should be using, lol. Multiple accounts sometimes get created by slot club reps who don't do a good job of searching the database before signing up what they think is a new person. I discovered one like that today -- a woman who was staying at the hotel on an offer, but had 2 cards and didn't know which was which. I determined which one the hotel offer applied to and told her that's the card she should be using. Her other card was already marked "inactive" and had no points or offers on the account. Had she played on that card by mistake, she would have hurt her chances of getting future offers on the "right" account.

billryan

Jun 30, 2011
5:53pm

Block User

Quote

Originally posted by: suecasey
"Harrahs has over three hundred people with my exact name."

I bet they don't all have your same birthday, though.

Here's what happens when a prospective new sign-up comes to the rewards center at Station Casinos. They present a drivers license, and we do a search for the name and birthdate. If we find one or more, we question the person -- did you live in NY before moving to Florida? or whatever is appropriate at the time. Yes, you could lie and say "no," but I cannot stand liars.

If we find a person has 2 accounts already (for example, one with a NY ID and one with a FL ID), we look at the accounts, see how many points are in each and which is being used more. If both accounts have a significant number of points, we can have the points merged into the more active account. We then put a note in the other account that says "do not issue this card, and do not mail to this account," or something to that effect. In other words, we do not permit people to have more than one active account.

As of a few years ago, there were several with my birthday. I asked for a new card using the common nickname and was issued one. Of course, when I went for a replacement, it couldn't be found. Woman behind the counter looked at my id and told me she had to issue it in the exact name as on my license.
I had accounts with Ballys, Clairidge, Ceasars and Harrahs prior to them merging. Some accounts were merged effortlessly, others weren't. For a short time I had two different Harrahs hosts trying to steal me one from the other .

suecasey

Jul 1, 2011
3:28am

Block User

Re nicknames -- we, too, are required to enter the guest's name as shown on his/her drivers license or other government-issued ID. However, we have a place where we can enter a nickname, and that will be printed on the card at the guest's request.

sandy83

Jul 6, 2011
1:28pm

Block User

If you get a new account, your past play is gone. You start all over again. Is getting a keychain and $10 freeplay really worth all that?

billryan

Jul 11, 2011
10:58am

Block User

Quote

Originally posted by: sandy83
If you get a new account, your past play is gone. You start all over again. Is getting a keychain and $10 freeplay really worth all that?

You are missing the bigger picture. When you have multiple accounts, you recieve multiple offerings.
I've had months where all three boardwalk Harrahs will send me $100 in free play to each of my accounts. Bit more exciting than a keychain, no? The Harrahs free play comes in the form of a coupon you simply insert into the machine. No dealing with lines or TR workers.

suecasey

Jul 11, 2011
11:15am

Block User

Just because Harrahs employees are incompetent is no excuse for your unethical behavior. Keep broadcasting it on the internet until you get busted. LOL

drmilled

Jul 14, 2011
9:40am

Block User

Stupid is as stupid does.

billryan

Jul 17, 2011
6:06pm

Block User

Quote

Originally posted by: suecasey
Just because Harrahs employees are incompetent is no excuse for your unethical behavior. Keep broadcasting it on the internet until you get busted. LOL

Yes, all they have to do is trace all their members until they come across the ones who have a child named William and another named Ryan, then check which of those accounts has an address in both states. I'm sure the wheels are turning as we speak. As both names are very common and Harrahs doesn't ask you to list your childrens names on any application I've ever seen, I'm guessing my little scam is safe for the time being.
Strange how you have no trouble working for an unethical company in an extremely unethical business but have no problem calling out others for what you consider unethical behavior.Theres a word for people who do this.

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