New Cannery GM Decimates VP

Our experience with complaining, YMMV.

Whether filed with our host, boothling or sent to management usually a nice, cheery, canned email/letter back saying something along the lines of:

We thank you for taking the time to contact us with your concerns. We feel our paytables are competitive with other properties (fill in the blank with on the strip, downtown, in the area, whatever).

He didn't say that, Marc. His was not a "canned" response.

CLV, he did say that he and his wife are VP players. He knew exactly what I was talking about.

I did email him about the new 3X points on Wednesday, and he told me not to think that meant he was ignoring my complaints. He said:

"These initiatives were already planned before we met so please don’t take it as being different from our conversation. I have relayed your comments and suggestions to our team and we are considering how to move forward.

I will let you know when we decide how to proceed."

So again, we'll see ...

Didn't say he did Sue, just talking about our responses when we have bothered complaining in writing. And even in person they always have a polite, non-commital response.

And, for the record, never had any who subsequently changed the pay table for the better.

I think hand writing on wall and good VP will continue to decline with an occassional pocket here or there holding out.

Wish you luck and by all means let us know how it turns out.