So last week I sat down at a 5c 10c table and within one round I suspected two of the players of colluding. They were both from the same country and seemed to playin in a manner where the two of them were in a hand with just one other player. Then they would raise up the ying yang on the flop and try to win a pot. If the third player bowed out then all of a sudden they would check it down to the river and you would be amazed at what they had. Oh and they left at EXACTLY at the same time. Well naturally I reported them to Stars and I must say I am rather pleased with the way that Stars handled the whole situation.
First they sent me an email almost immediately letting me know that there was enough evidence to warrant further investigation. They told me it might take two weeks , etc.. Well this am I got an email from stars stating that indeed there was collusion, the players have been banned from stars and they have refunded to me the ill gotten gains. So I get back the money I lost.. but the money I would have won without the collusion is lost forever.. Here is the full text of the email from Stars:
First allow me to apologize for the delay in responding to your report. This
particular case was quite involved and more time than usual was required for the
review.
We have concluded that the play of 'true_wert' and 'Doge5611' violated the integrity of
our games. They have been informed that they are no longer welcome to play on our
site.
In addition, we have 'rolled back' hands in which they won money unfairly and
redistributed the funds to the players who were affected. Overall, you lost $6.05
to these players at the table that you might not have ordinarily lost if they had
been playing fairly. I have credited this amount to your account, so that you will
not have been financially disadvantaged by playing at the same table as them.
The integrity of the games at PokerStars is of paramount importance to us and we
will not abide unfair play in our games. We work hard to police our games to assure
our players of a fair, secure place to play. In the rare cases where violations of
our Terms of Service have occurred we make sure that any players affected are
compensated appropriately.
Thank you for your continued play here on PokerStars. Please do not hesitate to let
us know any time we can be of help.
h
First they sent me an email almost immediately letting me know that there was enough evidence to warrant further investigation. They told me it might take two weeks , etc.. Well this am I got an email from stars stating that indeed there was collusion, the players have been banned from stars and they have refunded to me the ill gotten gains. So I get back the money I lost.. but the money I would have won without the collusion is lost forever.. Here is the full text of the email from Stars:
First allow me to apologize for the delay in responding to your report. This
particular case was quite involved and more time than usual was required for the
review.
We have concluded that the play of 'true_wert' and 'Doge5611' violated the integrity of
our games. They have been informed that they are no longer welcome to play on our
site.
In addition, we have 'rolled back' hands in which they won money unfairly and
redistributed the funds to the players who were affected. Overall, you lost $6.05
to these players at the table that you might not have ordinarily lost if they had
been playing fairly. I have credited this amount to your account, so that you will
not have been financially disadvantaged by playing at the same table as them.
The integrity of the games at PokerStars is of paramount importance to us and we
will not abide unfair play in our games. We work hard to police our games to assure
our players of a fair, secure place to play. In the rare cases where violations of
our Terms of Service have occurred we make sure that any players affected are
compensated appropriately.
Thank you for your continued play here on PokerStars. Please do not hesitate to let
us know any time we can be of help.
h