Did I over react?

Wednesday, I drove 3 and a half hours to purchase a new vehicle refferred to a Dealer I know nothing about.  I arrived at 4:30.  The truck was a heldover 2018 with no miles. I was told I could get it for $22K it's MSRP was $35K.  No way I could get it for 22K I was told.  We negotiated and arrived at $23K with my trade in. 5 hours later they finally got to printing out the truth in lending, financial disclosure, purchase contract.  Lo and behold, the purchase price on the contract was $6K over at $29K.  They had included $6K in premium service/extended warranty contracts.  I had told two different people NO 6 times to the service contract.  Needless to say I did not purchase the vehicle even after they agreed to the $23K.  I told the staff they were crooks, using a wide and colorful array of adjectives using a much louder than normal tone.  Emphazing each adjective with slamming my fist onto a desk top. After I left and was several miles away the sales manager called me and berated me for my behavior, It's funny how he waited for me to leave before he wanted to confront me.  I looked up this dealer and he has countless lawsuits over unscrupolus business practices.

No, you did not. You should file a claim with your state's Attorney General's consumer affairs department. A lot of states have the form online. If the dealer is in a differnt state, you would contact that state's Attorney General's office. 

What you encountered were tried and true tatics utilized by car dealers. Many people give in and make the purchase, while the dealer and the salesperson laugh and enjoy the extra money they beat people out of. You lost out several hours of your day - but you did not give in to those thieving bastards. You have no reason to think you over reacted. Count this as a lesson learned. 

I'm in admiration of your response to this tactic, cjen.  As David Miller said, the post 'I do' subjecting of the buyer to high pressure tactics to "protect your investment" is SOP.  When I bought my last new car, which I paid cash for, they tried this on me.  With each 'offer' I politely declined.  Funny how their demeanor toward me changed as I left the dealership without signing up for any.  Not as extreme as in your situation, but palpable disappointment, as if buying the car from them wasn't enough!

 

Sounds like you already know that those extended warranties for a new car are mostly of value for the dealership, not you.  Know that whenever the original warranties begin to expire you will start to get calls and cards and letters of "WARNING, WARNING" that your warranties have expired and you are in grave danger of being stuck for costly repairs.  I almost fell for one of those, until my husband researched them and ran the numbers.  Many are very bad, make you believe that anything and everything is covered for any needed repair, which can be very deceptive.  

Already a LVA subscriber?
To continue reading, choose an option below:
Diamond Membership
$3 per month
Unlimited access to LVA website
Exclusive subscriber-only content
Limited Member Rewards Online
Join Now
or
Platinum Membership
$50 per year
Unlimited access to LVA website
Exclusive subscriber-only content
Exclusive Member Rewards Book
Join Now