Cosmopolitan points gone

Since Cosmopolitan opened we have stayed there twice (once in a suite and another time in a wrap-a-round suite), ate at the restaurants and buffet numerous times and have spoken highly of the property on these boards. I make sure to tell everyone I drive in my limo about the property and especially about the $20.12 lunch special at Milos. As of January I had accrued over 66,000 points which translates to $660 in comps. When I went to the property yesterday (February 1) I had no points on my card and thought it was a system error. Well, after speaking to a slot attendant and then going to the players club, I learned that Cosmopolitan has changed its system and zeroed out everyones points. This means that anything accrued since they opened is now gone. They gave me a number of explanations, none that made any sense to me, so I called my casino host and told him that we would be taking our play elsewhere.

My host is excellent and he told me that anything I needed, just give him a call and he would take care of it, but that is not the point. When properties change their system, they usually give notice. When Monte Carlo changed from their own card to MGM, I was notified of the change and told that I had so many months to use the comps that I had accrued on my Monte Carlo card before the change. Cosmopolitan gave no notice to card members and just took away the points.

I know that for locals, Cosmopolitan is not the smartest place to play, but we enjoyed the property, the casino, the restaurants and received nice offers from them so we gave them our play. We will not do that anymore.

This is a warning to people with Cosmopolitan player's cards. Do not be surprised when you visit the property again and your point balance is zero.

Larry from Las Vegas

Well that's shitty.

Bastid Injun givers!!!! That's total crap, Lar-- How can they do that if they want anyone decent to come back?!??

Yeah, Larry, I would do the same thing.

Leave and never come back.

I wonder what their reasoning was?

I think I'll stop in there on my next trip and ask them how come.

I have been concentrating my play at M for the last few trips.

I was going to give Cosmo some play but have not gotten around to it. Now, I don't think so.

This kind of action portends to uncertainty
about what they may do tomorrow or the next day.

Thanks for the alert!

If you haven't played at the Cosmopolitan yet, than it is not a problem. However, if you do have a players card with points on it, those points were zeroed out at the beginning of February. I'm not sure what their reasoning is. I was given a few explanations but none of them made sense to me. Being a Platinum member, I couldn't swipe my card at restaurants to pay but had to go through my host which was not a problem. However, I reasoned that when my play fell below Platinum status, I would have those points there to use. We ate at Milos a couple of times and at the buffet a couple of times, so my comps nowhere reached the points I had accrued.

Since I was at the property on February 1 in the morning, I was probably one of the first (if not the first) person to experience this change. It will be interesting to see how it plays out as other players experience the same thing.

Larry from Las Vegas, NV

Wouldn't this be something to call Gaming Control about?

There is nothing illegal about it to call Gaming Control. Casinos are free to change their comp policies at their pleasure. Many have. Most recently Station Casinos touted that each dollar circulated would create three points as opposed to the one point it used to be. But at the same time, a comp dollar went from 600 points to 1,000 points. However, Station Casinos did publicize this in advance and sent out letters to card holders explaining the changes.

Cosmopolitan is well within its rights to do what they did. They just did it very poorly with no warning or explanation to cardholders which will probably create a PR nightmare when card holders start to realize it like I did.

Larry from Las Vegas, NV

Isn't it the Cosmopolitan that called it's players club program Identity?

Scottgreen007 had posted this on our comps board in response from others about the Identity site being down for a month or more,
"The reason the site has been closed for a month is because I logged into my account and some chick named Christy Hanson came up with her personal information. I cantacted the Casino and it took a week to get them to do anything. There is no telling how many people had there personal information exposed to other people. I am so pissed about this and they haven't even sent my an apology. Anyone who has an identity membership should raise hell. this happened to be around the end of Nov. when this started. If anyone would like any more information I will do my best. I have emails and phone records"

Maybe the only way they could avoid giving out personal information belonging to others was to scrap the whole system and hopefully do better their next try.

I was going to try the $100 loss thing if they still offered it in March, but not worth trusting them with my info. Never had an account there yet.

They still should have notified players of the change about to take place.

That's just WRONG.

Sooooooo, whoever boogered-up Ven/Pal's old marketing, & initiated the "Pull the rug out from your Loyal players" system....................has been hired at Cosmo?

It Doesn't work Cosmo.

Just a matter of time til you're begging those same customers to come back.........
You will be saying..........you didn't mean it..........it was all a misunderstanding........yada yada.

Just ask Ven/Pal.

That kind of badness happened at Lady Luck Casino as well (many years ago) and I'm still kind of ticked off about it! First of all, for a very long time they never told me that there was a separate comp account on top of the points for cashback account.

When they finally told me about it, my mother and I really had to go home (at that point I had found that I had almost $50 in comps coming to me). The next time that I was able to come back, everything but about $6 had been wiped out and I was given no notice about the change! It's just common courtesy and decency to at least let people know in writing that they are changing things so that people can hopefully do something about it.

RecVPPlayer