Originally posted by: Dan Svatass
I don't think you understand.
Under the rule the FTC enacted today, a US hotel has to tell you at the beginning of the booking process if they are going to collect a resort fee from you.
Not tell you for the first time on the last web page in the booking process.
Not at check-in.
Right off the top.
That is new.
Today.
Nationwide.
I get that. Just my experiences after rising to the full-comp level at certain places and not having to sweat Resort Fees with my comped rooms. But I never questioned it. My bad, of course.
Many years agp I checked into a Strip property on a three night e-mailed comp. However, the comp was for Sunday to Thursday, an e-mail offer of "three nights Sun-Thur". We wanted our three nights to be Saturday, Sunday, and Monday. I called the 'sorta-Host' to arrange it that way, the point at which the ball was dropped as she didn't mention the Friday/Saturday RF thing when we spoke on the phone. The agent at check-in DID specify that Saturday night check-in meant I would be charged the RF though the room charge itself was comped, and not just Saturday night but all three nights. There we are having flown in halfway across the country for this 'vacation', so what are we gonna do? I wasn't happy, but they did spell this out at check-in. That's when I learned not to take anything for granted and pay better attention to what I was asking for.
I'm glad the new rules include concert tickets. Ticketmaster has been one of the worst junk fee offenders, IMO. Now if they ever add airline fees, cable TV and phone companies, that would be good. You sign up for auto-pay which is recurring, and all of a sudden the next month has a fee you hadn't seen or was higher than the one you'd been paying for a long time...no notice of course. Then stuck with calling the cable company and going through five levels of hell to get to someone to talk to and look at your account to see why this charge is higher, then "I'll transfer you to our xxxx who may be able to lower a portion of your charges." Of course the government fees, those that change any time, we are slaves to.