Originally posted by: PJ Stroh
I've expereinced first hand the positive impact of social media. I had a bad experience with my local furniture store and couldnt get anyone to return my calls. I put a shit review about it on Yelp and had the manager call me within an hour to resolve my issue.
They look at that stuff.
Oh, I'm sure it has some effect with many businesses...but apparently none whatsoever with casinos (at least in Vegas). Their business model is based on the premise that they can completely screw everyone over and the lemmings will keep flooding in.
And so far, they've been absolutely right!
We can post Yelp reviews about the horrible service at Caesars or the awful gambling at Circa or whatever until we turn blue in the face, and they'll just laugh it off. They absolutely, positively don't give a rat's ass what we think. And as a consequence, they don't care whether we visit, stay away, or explode in a giant fireball. They don't give a rat's rectum.
They're laughing in our faces.