This was my first stay at the M resort! I must say that I was impressed. Gave them some brief play last October and got a 2 night comped offer with a free buffet and some free play in the mail 2 months later. Decided to double book with my Linq offer (Linq was for 5 days) for the weekend since we were going to see the Commodores out at Primm (Bills) and the M is halfway between the strip and Primm! Packed a little over night bag for Saturday night! Room was comparable to any room at the Red Rock Hotel!!
Our room, starting with the shower/bathroom area was fantastic! Jacuzzi tub/separate shower with sitting area in shower (I love it) and his/her sinks! The wife definitely loved the room!! . This has to be 1 of the best kept secrets in Vegas. The gaming was good too! Hit the "all small bet" twice in craps ( 35 to 1) and also got 2 dime royals ($400.00 each). The wife made $$ on VP too! Casino was always clean and smoke free! And their "Vig" deli had the most extensive list of goodies I've ever seen at an all night deli! (10 a.m. - 7 a.m.)!
Sportsbook is real tight on drink tickets (one of 2 downsides). Only the supervisor can give out tickets!!!! I found this out after betting $200.00 and walking away realizing that the guy didn't offer me a single drink ticket. I don't drink booze so it really wasn't a big thing until later on when I ordered a coffee at the sports-bar (while watching the S. F. Austin v Notre Dame game). The bar maid handed me the coffee and I tipped her $1.00 She gladly took the buck and then said "$2.50 for the coffee unless you have a drink ticket"! WTF. I went back to the guy who did my bets ( and for whom I also booked a 3 team parlay for $5.00, which I promptly gave, the ticket, to him, as a way of trying to look out for the teller). When I went back to him, he informed me that he remembered my bets but that only the supervisor can give out tickets. He promptly sent me to said supervisor who gave me...1 drink ticket! (tough sportsbook!!!!).
The other downside was that I charged approx $32.00 worth of room charges to our room. I figured that if I gave some decent play then some or all of the charges would be wiped out, at check out. I (believe) that I put over 10,000 pts on my card Saturday/Sunday morning. When I checked out I asked registration desk person to please have someone look at my play and see what they could knock off my bill, leaving the rest on my credit card. I definitely expected something to come off. Not a dime was removed.
On the flip side (and this is very important to me). The customer service of "Patricia" who works the promo desk can not go unnoticed! Sunday morning I discovered that I had earned a free buffet (for earning 2,000 pts) and a "cooler" ( for earning 500 points) because of the points that I had earned over the weekend.I figured that I go pick up the cooler and the free buffet ( I had a coupon with my room offer for the other buffet). And then head to the strip.
I went to the cooler distribution and the lady gave me 3 coolers stating that I had earned the maximum. I asked her would these 3 coolers affect my free buffet to which she responded "no, you still have plenty points left for that promo"! Took coolers to room, which really surprised wife, and proceeded to buffet. Upon reaching the cashier, she informs me that I don't have enough points for the free buffets because I got 3 coolers WTF (pt2). I explained to her that I was assured that I still had plenty points to which she responded (rather politely I might add) that I didn't. I went ahead and just paid for the 2nd buffet since we had waited in line and I was starving (but pissed).
I saved my receipt and later went back to the cooler distribution location and found the 2 people who insisted that I was good for the buffet. "Patricia " looked at my record again and confirmed that I had enough points and that she would meet me at the buffet counter. When I got to the buffet she was there waiting for me. In a matter of minutes she straightened out the confusion with the buffet manger, who also apologized and refunded me my $40.00 for the buffet. That's customer service!!! That, the M rooms, the clean casino, Vig Deli and the overall good feeling I got from playing at the M will be the reason I return. But you can put PATRICA at the top of the list. That's how you treat your customers. Thanks M...and Patrica!
Our room, starting with the shower/bathroom area was fantastic! Jacuzzi tub/separate shower with sitting area in shower (I love it) and his/her sinks! The wife definitely loved the room!! . This has to be 1 of the best kept secrets in Vegas. The gaming was good too! Hit the "all small bet" twice in craps ( 35 to 1) and also got 2 dime royals ($400.00 each). The wife made $$ on VP too! Casino was always clean and smoke free! And their "Vig" deli had the most extensive list of goodies I've ever seen at an all night deli! (10 a.m. - 7 a.m.)!
Sportsbook is real tight on drink tickets (one of 2 downsides). Only the supervisor can give out tickets!!!! I found this out after betting $200.00 and walking away realizing that the guy didn't offer me a single drink ticket. I don't drink booze so it really wasn't a big thing until later on when I ordered a coffee at the sports-bar (while watching the S. F. Austin v Notre Dame game). The bar maid handed me the coffee and I tipped her $1.00 She gladly took the buck and then said "$2.50 for the coffee unless you have a drink ticket"! WTF. I went back to the guy who did my bets ( and for whom I also booked a 3 team parlay for $5.00, which I promptly gave, the ticket, to him, as a way of trying to look out for the teller). When I went back to him, he informed me that he remembered my bets but that only the supervisor can give out tickets. He promptly sent me to said supervisor who gave me...1 drink ticket! (tough sportsbook!!!!).
The other downside was that I charged approx $32.00 worth of room charges to our room. I figured that if I gave some decent play then some or all of the charges would be wiped out, at check out. I (believe) that I put over 10,000 pts on my card Saturday/Sunday morning. When I checked out I asked registration desk person to please have someone look at my play and see what they could knock off my bill, leaving the rest on my credit card. I definitely expected something to come off. Not a dime was removed.
On the flip side (and this is very important to me). The customer service of "Patricia" who works the promo desk can not go unnoticed! Sunday morning I discovered that I had earned a free buffet (for earning 2,000 pts) and a "cooler" ( for earning 500 points) because of the points that I had earned over the weekend.I figured that I go pick up the cooler and the free buffet ( I had a coupon with my room offer for the other buffet). And then head to the strip.
I went to the cooler distribution and the lady gave me 3 coolers stating that I had earned the maximum. I asked her would these 3 coolers affect my free buffet to which she responded "no, you still have plenty points left for that promo"! Took coolers to room, which really surprised wife, and proceeded to buffet. Upon reaching the cashier, she informs me that I don't have enough points for the free buffets because I got 3 coolers WTF (pt2). I explained to her that I was assured that I still had plenty points to which she responded (rather politely I might add) that I didn't. I went ahead and just paid for the 2nd buffet since we had waited in line and I was starving (but pissed).
I saved my receipt and later went back to the cooler distribution location and found the 2 people who insisted that I was good for the buffet. "Patricia " looked at my record again and confirmed that I had enough points and that she would meet me at the buffet counter. When I got to the buffet she was there waiting for me. In a matter of minutes she straightened out the confusion with the buffet manger, who also apologized and refunded me my $40.00 for the buffet. That's customer service!!! That, the M rooms, the clean casino, Vig Deli and the overall good feeling I got from playing at the M will be the reason I return. But you can put PATRICA at the top of the list. That's how you treat your customers. Thanks M...and Patrica!
