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Orleans customer service EXCELLENT on LVA coupon (EDITED TITLE)

Dealer1
Dealer1
Jul 13, 2013
11:16am
Block User
Quote
Originally posted by: Muskeg
Excellent news: I just received a call from the Orleans' in-charge of marketing who was very apologetic over how the Orleans staff handled this situation. They are more than willing to make it up to me (comped rooms, cash) next time I'm down. I know from past experience that what happened was out of the ordinary for the Orleans and I am THRILLED that they called with this gracious offer. I consider myself a customer once more of the Orleans! Thanks Mike M!


Great news!
drmilled
drmilled
Jul 13, 2013
11:25am
Block User
All that whining for nothing.
fingerstim
fingerstim
Jul 14, 2013
4:47am
Block User
I do not agree they were whining. It is absurd to give a customer grief over $10 in a multi-million dollar casino. My people would have given them the $10. What they are saying indicates to me that the point was not the $10 but the principle of the thing and I agree with them. Finally drmilled you must not be reading the comments as the "whining" as you call it was certainly not for "nothing."
RecVPPlayer
RecVPPlayer
Jul 17, 2013
8:40am
Block User
Quote
Originally posted by: Muskeg
Excellent news: I just received a call from the Orleans' in-charge of marketing who was very apologetic over how the Orleans staff handled this situation. They are more than willing to make it up to me (comped rooms, cash) next time I'm down. I know from past experience that what happened was out of the ordinary for the Orleans and I am THRILLED that they called with this gracious offer. I consider myself a customer once more of the Orleans! Thanks Mike M!

Excellent, I'm happy that things worked out for you and that Orleans came through and did the right thing!

RecVPPlayer

Captain
Captain
Jul 18, 2013
1:28am
Block User
drmill doesn't seem to understand that management generally likes to hear about complaints so they can do something about it. The result was what I expected from Orleans.
drmilled
drmilled
Jul 19, 2013
1:47pm
Block User
captain bill- I have no problem with complaints, But I do have a problem when someone makes a mountain out of a mole hill. Then again, I quit whining like a baby when I was a very small child- contrary to today's "adults" who cry over every little thing that does not go their immediate way.
Muskeg
Muskeg
Jul 27, 2013
12:35pm
Block User
It's pretty obvious that you do have a problem with complaints. Maybe you wouldn't consider what happened to have been worth bringing to their attention. I chose the other path, and then they made it worse. Thankfully, they then did a 180 and all is good now.
vpbauer
vpbauer
Aug 2, 2013
2:25am
Block User
I have had problems with that slot club staff and supervisor. Quite often with free play coupons. And I think you should complain no matter how small the issue is.
champster
champster
Aug 5, 2013
11:34pm
Block User
Ill be at the Orleans in 5 days. If I have any problems with my coupons then I'm gonna shoot somebody!!!!!!



Just kidding!
drmilled
drmilled
Aug 5, 2013
11:49pm
Block User
Champster- "Ill be at the Orleans in 5 days. If I have any problems with my coupons then I'm gonna shoot somebody!!!!" ----- Don't forget to cry like a baby at how you are being mistreated as you fire your gun. When you are arrested you can claim justifiable stupidity.
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