TI Won/Loss Statement Part Deux

Ok so I finally contacted the slot club. They said I needed to register my player account number without the zeroes (there are 2 zereos at the start of the number). Had no idea how to do it so wrote them back. You click on "already a member" on the forgot password area. It will come up and ask for your player number and your DOB. I entered my player number without the 2 zeroes and entered my DOB. They then ask for a new password and to reenter to confirm it. Once that was done and accepted I then logged into the player club with my number, now minus the 2 zeroes, and the won/loss statement function worked just fine for this year and last. Don't try just logging in without the zeroes unless you have registered the account without them as it will just fail.

Perserverence pays off, Marc. Thanks for sharing your findings. Seems like they could make things less mysterious.

Not to hijack your thread, but this reminds me of Southwest Airlines. My account number has a zero at the end, actually after a space. Sometimes "they" want the zero and sometimes not. Frustrating, 'cause I never know which way to enter it other than when I get an error message. I've written to them about it...got a response once they would look into it, but never fixed. Guess I need to write again. I love SWA, but this drives me nuts! Thanks for letting me vent!

Not at all Candy. We use SWA all the time as well and know what you mean.

I can't be the only one to experience this problem. Same with SWA. You would think a simple addition to the FAQ area such as "If you have trouble accessing your account" or "You have trouble accessing your win/loss statements" with steps to fix would save them all the trouble of having to reply to individually.