Venetian/Palazzo, Offers, online or snail mail? UPDATES, if you have any New Info? Thx.

one of the people who was there last weekend, a much bigger player than me, was also checking in to Palazzo on Thursday the 10th. She got the same call from her host the same day i did, the day before arrival. BUT her host apparently went to someone higher up and got her comp approved. She had free play with her offer too. They stayed for 3 days and the comp was honored. She said the casino and the restaurants were still busy.

Karen - What kind of call did you get from your host?

the one saying that they could not comp me but would be glad to give me a casino rate. 23 hours before my plane touched down. it took me 3 minutes to book a comped room at Caesars

Oh my! Is there a thread where you detail this?

sort of. on the FFA. it's a loooonnnnnggggg thread though

OMG, you mean the trip you booked months ago that you mentioned on here?? They called you the DAY BEFORE to say they couldn't honor your comp?! That might be the most shameful thing they've done out of all of this.
Wow. Glad you were able to re-book at Caesars.

Well Karen I did find the thread on the free side, read the whole thing and it just reminds me why I don't ever go on the free side! No matter what some might say to try and justify the Venetian's actions I truly think there is no justification. If they want to change the policy, fine. But don't just totally pull the rug out from under loyal customers. I am done with them but wish someone could actually cause them some kind of harm - either monetarily or through bad publicity. You were lucky but someone else counting on that comped room might not have the same kind of fall back position. it is just wrong.

I didn't book it months ago. I booked it on Jan 4. My 'player development rep' called and emailed to offer the comp around Christmas, AFTER all of the offers had disappeared from everyone's Grazie accounts

Doesn't really matter WHEN they made the offer.
The fact they pulled it right before she left. Oh but you can PAY.
And who knows How many Others got theirs pulled last minute as well?

WHY this isn't Bait & Switch?
Just shameful.


And now this New thread talking about comps returning? lol

For whom?

And who is going to fall for it?

Not CLV!!!!!!!!!!!!!