BLACKJACK TOURNEY ERRORS

THIS HAS HAPPENED TO ME AT LEAST 4 TIMES, 2 OF WHICH I REPORTED TO THE WEBSITE. I ENTER THE 5PM BJ TOURNEY, I PLAY ONE HAND (WHICH I WIN), THEN I AM SUDDENLY ELIMINATED FROM THE TOURNEY. PLEASE BE ADVISED, I AM NOT DISCONNECTED, I AM ELIMINATED. I THINK THIS BRINGS UP A QUESTION OF ETHICS AND FAIRNESS REGARDING THIS ONLINE CASINO. OF COURSE I HOPE IT IS SIMPLY AN ERROR, BUT SEEMS STRANGE THAT IT IS UNFIXABLE. LIKE I SAID, I HAVE NOW REPORTED THE ERROR ON 2 SEPARATE OCCASIONS. STILL WAITING FOR A FIX.

Hi,
I've passed this on to our technical QA team and also our support team to get back to you on this. This is definitely an error and not a matter of ethics and fairness. Getting eliminated from the tournament by no fault of your own is not a planned event. Having a successful free-to-play casino product online is about creating a great entertaining environment for all players to compete equality. Nothing is gained from a bad experience and we hope to correct this for you. Sorry for your inconvenience and hope this can be resolved soon.