Redemption Time Frame?

I won a Blackjack tournament on Feb 7th and a $10 Amazon card. The status says claimed but never received anything. When I click on "Click here for additional redemption information, Terms and Conditions." it doesn't go anywhere.

Hi, We will have our prize manager look into this today and someone will circle back with you. Digital prizes go out via email and on a rare occasion the prize ended up in their junk mail. So It's possible that the prize was not received for one of the following reasons:

- Spam filter blocked e-mail or routed it to a bulk/spam folder
- E-mail was accidentally deleted
- E-mail address is no longer used or valid

Also since others may read this, prizes are only processed once a player selects the "Claim" button for the prize in the "My Prizes" area located int he top navigation.

We'll get this taken care of ASAP.

I am very diligent with my email accounts. No email was received on Feb 7th in either spam/inbox. I don't delete emails also so that would not be the cause. This has been my email account for over 5 years.

Thanks for checking.

Received an email last night with my $10 Amazon Card Thanks!