Where's my prize?

I won a prize on June 22d. Wondering what the deal is.

Nevermind. Just received it today. Thanks!

Great. If a prize every goes missing, just email support here:

https://support.rocket-frog.com/customer/portal/emails/new

I never recieved my 10 $ pizza tourny gift from 23 Oct. I won the Friday night Tournament.

How long do you have to wait?

Still waiting for my Amazon gift card from May tourney. Already sent email to rocket frog, but no response!

Have won two $25 Pit Play Gift Certificates to Ellis Island. Unable to claim, emailed twice and called LVA but never received a call back or email.

I stopped participating in the poker tournaments. Hopefully someone at LVA can read this and provide the two $25 Ellis Island Pit coupons won. I am headed to Vegas in December.

Thanks

Same problem here....I have won several prizes and never received any of them

I had a thread in this section regarding the lack of response related to two Ellis Island $25 Pit Vouchers won on the poker site. When I try to claim the prize, an X appears in place of a voucher.

I first emailed LVA twice, with no response.

I called the office, was told I would get get a call back which never called.

And I posted in this "customer service"thread for LVA Casino issues.

The poker site didn't cost me $, but the time spent playing and pursuing a response cannot be recovered, and so I will no longer purchase the coupon book, published books, or spend any more time or money associated with Las Vegas Advisors.

Good day.