M-Life Gold Tier

One of the benefits of Gold Tier is Room Upgrade (Upon availability). Do they automatically do this when you check in, or do you have to ask?
No.

Ask/request when you make the reservation, and specify what you want (high floor, view, suite, etc.)

At check-in, ask again.

Experiences vary, depending on hotel capacity (special events, high rollers in town) attentiveness of check-in person, etc. That's the meaning of "Upon availability".

Mostly, the first room that comes up on the computer as clean and ready is what you get, unless you ask.
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