Questions to LVA Staff (Administrative topics only)

WhatEwa

Feb 20, 2014
8:36am

Block User

Enter slot tournament today......it said "Get Ready for 5 Mins".....No play again.

Brett

Feb 21, 2014
6:56am

Block User

Hi WhatEwa. Sorry you had an issue. A few things:

1. You should check to see if your flash is up-to-date. You can check by visiting: https://helpx.adobe.com/flash-player.html

2. You should also check to see what browser version you have and if it is up to date by visiting: https://www.whatismybrowser.com/

3. Do you have an ad blocker (sometimes called a pop-up ad blocker) in place? This can cause our games to not load. Please either turn off or add us to the do not block list.

Also emailing us via our support portal will allow our support team to speak with you directly and help diagnose the problem. https://support.rocket-frog.com/customer/portal/emails/new

drmilled

Feb 21, 2014
11:41am

Block User

Seems like an awful lot of do's and dont's required to play.

WhatEwa

Feb 22, 2014
5:35am

Block User

Quote

Originally posted by: Calapp
Hi WhatEwa. Sorry you had an issue. A few things:

1. You should check to see if your flash is up-to-date. You can check by visiting: https://helpx.adobe.com/flash-player.html

2. You should also check to see what browser version you have and if it is up to date by visiting: https://www.whatismybrowser.com/

3. Do you have an ad blocker (sometimes called a pop-up ad blocker) in place? This can cause our games to not load. Please either turn off or add us to the do not block list.

Also emailing us via our support portal will allow our support team to speak with you directly and help diagnose the problem. https://support.rocket-frog.com/customer/portal/emails/new

WhatEwa

Feb 22, 2014
5:40am

Block User

Everything on my computer is up to date...............Don't need to turn off ad blocker because I have not had a problem since this episode occurred...The problem ended after about 8 minutes of waiting...finally game loaded.
The only thing that really irritated me was the other day when I was in the chip lead and. got booted out of the tourney......However, that episode has not occurred since then.

BTW....I won a gift certificate for Best Buy in todays poker tourney but, how do you get it? All it said is: claimed.
Thanks

rhousedj

Feb 22, 2014
1:04pm

Block User

I have been waiting on my gift card for about 2 weeks. Says claimed and when you click on Click here for additional redemption information, Terms and Conditions. takes you no where.

WhatEwa

Feb 23, 2014
2:28pm

Block User

Oh boy, hope I don't have to wait that long.

Brett

Feb 24, 2014
2:48am

Block User

Hi, These are the three most common issues players face when having an issue accessing web-based games. So typically we start troubleshooting here. But most just log in and play. Fast and simple.

Quote

Originally posted by: drmilled
Seems like an awful lot of do's and dont's required to play.

Brett

Feb 24, 2014
2:51am

Block User

Hi, We will have our prize manager look into it. Digital prizes go out via email and on a rare occasion the prize ended up in their junk mail. So It's possible that the prize was not received for one of the following reasons:

- Spam filter blocked e-mail or routed it to a bulk/spam folder
- E-mail was accidentally deleted
- E-mail address is no longer used or valid

Quote

Originally posted by: rhousedj
I have been waiting on my gift card for about 2 weeks. Says claimed and when you click on Click here for additional redemption information, Terms and Conditions. takes you no where.

Already a LVA subscriber?
To continue reading, choose an option below:

Diamond Membership

$3 per month

Unlimited access to LVA website

Exclusive subscriber-only content

Limited Member Rewards Online

Join Now

Platinum Membership

$50 per year

Unlimited access to LVA website

Exclusive subscriber-only content

Exclusive Member Rewards Book

Join Now

OK, I GIVE UP