Originally posted by: David Miller
Here is a suggestion that I believe all involved would find acceptable. If in the future, if the delivery date of a pre paid item which you offer should be delayed, one could e-mail those who have prepaid for the item and let them know the new projected deliery date and give them the option to receive a refund if they find the new delivery date as being unsatisfactory.
Why bother with all that, when we have direct and personal access to the operations at LVA via this Forum, via phone numbers which are answered by a human, via email addresses, and via a CEO (whatever Anthony Curtis' title is) who values customers and our input as much as he does? I trust that anyone who ordered the book has already been so advised about the delay via one of those pathways, and all there is to know about it. This isn't McGraw-Hill, or Simon & Schuster, or Random House, after all. It is a home grown company probably running on a shoestring compared to those big publishing houses. Geez, I've ordered a few books from LVA along the way, and I'm always surprised how quickly they show up in my mailbox, like a couple days! This is certainly a one-off, the delay, and AC has explained it ad nauseum, IMHO. Rant over.
Candy