The casino is administrated by RocketFrog, which is usually on top of things, but can't have everything covered 100% of the time. When we see your questions about things that were missed, we contact that company and wait for their response/instructions. At that point we have no information to give you, and when we try to at least convey that we are aware of the problem, we get thoughtful comments like, "Another speedy and efficient site response." So why respond at all until we have something to say? Now we do. There are many things that can contribute to problems in the casino, including user error, non-compatible devices, and disallowance of participation by state (along with mistakes on our end). The user doesn't know what the reason is, which makes it that much harder for us to track it down on our end on a case-by-case basis, but we try. Prizes are a bigger problem, because we're sometimes relying on other companies who don't see quick fulfillment as a priority. Nine times out of ten we get it worked out and everyone gets what's coming to them. If we can't do it on your schedule, I'm sorry, but that's why there are no promises regarding fulfillment timeframes. Back to case-by-case, a RocketFrog representative will respond in this thread within the next few days.
