Originally posted by: Anthony Curtis
Comments such as those from Sally_Ann were inevitable. It's not surprising that she and others are misinformed in various assertions (if I hear one more time how much money we're making from ads, I think my head will explode), but it's somewhat perplexing that they're so angry for no reason. As has been pointed out by me and others (thank you for that), it's a simple matter of deciding whether or not something is worth the cost. A seller sets a price and the buyers make that decision. What really made choosing this path so satisfying for us is that it didn't hurt our customers one bit. It's only those who aren't customers, and are now losing something that they apparently want, who are angry. Why is it our job to placate them? It isn't.
I am not angry. I'm just confused and disappointed which, rather than anger, is probably what most non-paying readers are feeling.
Disappointment is only what one would expect. We became accustomed to the QoD as a free read, the same free read we continue to enjoy at Salon.com, Politico, The Guardian, the R-J (5 free articles a month), the Sun (10 free per month, iirc) and Vital Vegas etc. as well as almost all blogs, forums and informational websites devoted to travel where paywalls are a rarity.
So it's a bit disingenuous to be surprised that after offering the QoD for free for decades, many readers would be upset with the termination of a reading habit that you, yourself, created and nurtured for so long.
I have to say, though, that *you* are the one who sounds a little peeved with us "freeloaders" as you now deprecate non-LVA-members even though they are the same cohort that for the last 30 years you described as valued readers but whom you now rhetorically throw under the bus.
To wit:
"What really made choosing this path so satisfying for us is that it didn't hurt our customers one bit. It's only those who aren't customers, and are now losing something that they apparently want, who are angry. Why is it our job to placate them? It isn't."
Not only do you not apologize for removing the decades-long free option, but you seem to be taking some pleasure in the disappointment resulting from the imposition of the paywall.
What I am confused about is what your pre-paywall business plan was. Since, as you've said, ads didn't pay the bills, have you been running LVA as a vanity project or as a charity for the past 30 years? How long has LVA been operating in the red?
Almost all sites that do have paywalls adopt the freemium model where some or most of the site is free with some paid features for advanced users, or (like the New York Times, currently the same price for unlimited access as LVA: $50) allow a modest number of monthly reads for those with limited need or interest in the site's content.
The "ten cents a day" pitch sounds like a Ron Popeil infomercial: "Just 5 easy payments of $39.99" to hide the true cost. What it is is another $50 a year bill. Not much for most people, but not nothing either, especially for those with tight budgets who have used LVA as a source of interesting anecdotes, trivia, and history but not for saving money when visiting Vegas.
Finally, by taking the highly unusual step of putting the entire site behind a paywall with no free reads as teasers, I don't see where your new subscribers will come from. Current readers will initially subscribe, but there will be inevitable attrition. But I guess you must know what you're doing